Part Time Teller, Plaza Allegheny, Philadelphia, PA

Banco Santander•Philadelphia, PA

About The Position

Santander is seeking a part-time Teller to assist customers with financial needs and process banking transactions. The Teller provides exceptional service, resolves concerns, minimizes risk, helps prevent fraud, identifies relevant product solutions, and escalates complex issues for timely resolution. The role may also support nearby branch locations based on business necessity. The position requires Spanish bilingual skills, at least six months of cash-handling experience, and at least six months of customer-service experience. A high school diploma, GED, or equivalent work experience is required. Candidates should be comfortable using digital tools, able to follow policies and procedures, communicate effectively, work accurately in a fast-paced environment, and perform basic computer and math tasks. Branch hours may include evenings and weekends. The posted annualized base pay range is $30,000 to $47,000. Actual compensation may vary based on skills, experience, training, licensure, certifications, and location. Santander describes its rewards package as including benefits intended to support employees and their families, but specific benefits are not listed in the posting.

Requirements

High school diploma, GED, or equivalent work experience.
Spanish bilingual skills are required.
At least six months of cash-handling experience.
At least six months of demonstrated customer-service experience.
Excellent customer-service skills and a passion for helping others.
Ability to identify and escalate risk concerns to appropriate channels.
Ability to follow directions, policies, and procedures.
Effective listening and communication skills.
Comfort using digital tools and technology to enhance customer engagement.
Ability to multitask in a fast-paced, changing environment while remaining organized and energetic.
Accuracy and attention to detail.
Computer proficiency and basic math skills.
Ability to work branch hours, which may include evenings and weekends.
Legally authorized to work in the United States on a full-time basis without employer sponsorship to commence employment.

Nice To Haves

Established work history or equivalent demonstrated through work experience, training, military service, or education.
Preferred experience with Microsoft Office products.

Responsibilities

Welcome customers, minimize wait times, and assist with banking needs.
Process deposits, withdrawals, transfers, and other transactions.
Handle cash and maintain accurate cash drawer balances.
Follow bank policies and procedures, including compliance and risk-management protocols, to help prevent fraud.
Recognize opportunities to cross-sell bank products and deepen customer relationships.
Educate customers about self-service options using digital tools.
Assist with custodianship, audits, and other operational tasks.
Maintain a clean and organized work area.
Support nearby branch locations when required by business necessity.
Identify and escalate risk concerns and complex customer issues through appropriate channels.