Full Time Teller, Stadium Branch, Philadelphia, PA

Santander • Philadelphia, PA

2d • $30,000 - $47,000

About The Position

As a Teller, you assist customers with financial needs and process banking transactions. You provide exceptional customer service, resolve concerns, minimize risk, help defend against fraud, refer product solutions, and escalate complex issues for timely resolution. This role is based at the Stadium Branch in Philadelphia, Pennsylvania, and may include supporting nearby branch locations based on business necessity. Branch hours can include weekends and evenings.

Requirements

• High school diploma or GED.
• At least 6 months of cash-handling experience.
• At least 6 months of demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and escalate risk concerns to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfort using digital tools and technology to enhance customer engagement.
• Ability to stay energetic and organized and multitask in a fast-paced, changing environment.
• Accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.
• Must be legally authorized to work in the United States full-time without requiring employer sponsorship to commence employment.

Nice To Haves

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Preferred experience with Microsoft Office products.

Responsibilities

• Welcome customers, minimize wait times, and assist with their banking needs.
• Process deposits, withdrawals, transfers, and other transactions.
• Handle cash and maintain accurate cash drawer balances.
• Follow bank policies and procedures, including compliance and risk management protocols to prevent fraud.
• Recognize opportunities to cross-sell bank products and deepen customer relationships.
• Engage customers and use digital tools to educate them about self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area.
• Support nearby branch locations when business needs require.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED