Full Time Teller, Stadium Branch, Philadelphia, PA

Banco Santander•Philadelphia, PA

About The Position

The Teller assists customers with financial needs and processes transactions while providing exceptional customer service. The role involves resolving customer concerns, minimizing risk, defending against fraud, referring product solutions, and escalating complex issues for timely resolution. The position may also support nearby branch locations based on business necessity. The Teller welcomes customers, helps minimize wait times, processes deposits, withdrawals, and transfers, and handles cash while maintaining accurate cash drawer balances. The role follows bank policies and procedures, including compliance and risk management protocols, identifies opportunities to cross-sell products, and uses digital tools to educate customers about self-service options. Additional duties include assisting with custodianship, audits, and other operational tasks, and maintaining a clean, organized, welcoming work area.

Requirements

High school diploma or GED.
At least 6 months of cash-handling experience.
At least 6 months of demonstrated customer service experience.
Excellent customer service skills and a passion for helping others.
Ability to identify and escalate risk concerns to appropriate channels.
Ability to follow directions, policies, and procedures.
Effective listening and communication skills.
Comfort using digital tools and technology to enhance customer engagement.
Ability to work in an energetic, fast-paced, changing environment while staying organized and multitasking.
Accuracy and attention to detail.
Computer proficiency and basic math skills.
Ability to work branch hours, which can include weekends and evenings.
Legally authorized to work in the United States full-time without employer sponsorship.

Nice To Haves

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
Preferred experience with Microsoft Office products.

Responsibilities

Welcome customers, minimize wait times, and assist with banking needs.
Process deposits, withdrawals, transfers, and other transactions.
Handle cash and maintain accurate cash drawer balances.
Follow bank policies and procedures, including compliance and risk management protocols, to prevent fraud.
Recognize opportunities to cross-sell bank products and deepen customer relationships.
Use digital tools to educate customers about self-service options.
Assist with custodianship, audits, and other operational tasks.
Maintain a clean and organized work area.
Support nearby branch locations when business needs require it.
Identify and escalate risk concerns through appropriate channels.