Part-time Teller - Plaza South (Newtown)

Newtown Savings Bank•Newtown, CT

7d•$17 - $22•Onsite

About The Position

Newtown Savings Bank is seeking a positive, high-energy individual to work part-time as a Teller at its Plaza South branch in Newtown, Connecticut. The role works with Branch Management to implement and carry out Bank policies, procedures, and goals for overall branch operations, proactively generate leads for banking relationships, and cover other branches as directed. The position averages 20–25 hours per week. Scheduled shifts are 10:30 a.m.–2:30 p.m. on weekdays and 8:45 a.m.–12:15 p.m. every Saturday.

Requirements

High school diploma or equivalent.
Strong customer service skills.
Ability to communicate effectively with internal and external customers in person, by telephone, and in writing; speak to small groups or one-on-one; and prepare routine letters and customer correspondence.
Ability to apply common-sense understanding to written or oral instructions, perform varied duties efficiently and calmly, multitask, complete repetitive work according to procedures, meet deadlines, and perform under pressure.
Task-oriented, organized, and able to work in a team environment.
Ability to listen, follow instructions, receive guidance and supervision, and follow work rules and procedures.
Reliable attendance and availability to work weekends; extended hours may be required.

Nice To Haves

Customer service experience preferred.
Sales experience preferred.

Responsibilities

Provide prompt, courteous service to external and internal customers, resolve customer complaints or refer them to Management, use courteous telephone etiquette, and proactively greet lobby customers to create a welcoming environment.
Identify customer needs, recommend appropriate solutions, solicit new business, promote deposit products and related services, respond accurately to inquiries, identify sales opportunities, and refer customers to appropriate sales representatives or business units.
Perform daily customer transactions within authority limits and in accordance with Bank policy and procedures; obtain supervisor approval for transactions outside those limits.
Perform basic customer maintenance, including address changes, check ordering, and other customer and account information changes.
Assist Branch Management with administrative duties and daily operations, including ATM balancing, night drop processing, and branch balancing.
Adhere to the weekly staff schedule and support an environment where employees feel engaged, supported, and valued.
Maintain knowledge of and follow CIP, BSA, AML, and OFAC requirements; complete compliance requirements by scheduled deadlines.
Support the Bank’s mission and vision statements and demonstrate its core values.
Meet the Bank’s volunteer specifications and participate in community activities as necessary.
Work weekends and, when required, extended hours; maintain regular and reliable attendance.