Part Time Teller

PNC•Tucson, AZ

19d•Onsite

About The Position

As a part-time Teller in PNC’s retail organization, based in Tucson, Arizona, you will deliver a customer experience intended to improve customers’ financial wellbeing and build loyalty. You will handle a variety of customer interactions, explain available options for financial transactions, identify banking opportunities, and make appropriate referrals. The role involves lobby engagement and using technology, tools, and resources to help customers manage transactions and find products suited to their needs. You will use product and procedural knowledge to resolve customer problems, follow policies and procedures, exercise sound judgment within established limits, and complete teller and branch daily operations and maintenance transactions accurately and efficiently. This is an in-office role. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

No prior experience is required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer-focused approach, prioritizing customer needs and satisfaction when making business decisions and creating solutions.
Accountability, banking knowledge, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales skills are preferred.
Accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs are listed competencies.
No required certification, license, or language assessment.

Nice To Haves

Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Responsibilities

Deliver customer experiences that support financial wellbeing and customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities through customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customers’ needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions accurately and efficiently.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, depending on eligibility.
Dental and vision options, depending on eligibility.
Employee life insurance, depending on eligibility.
401(k) with PNC match, pension, and stock purchase plans, depending on eligibility.
Back-up child and elder care, depending on eligibility.
Adoption, surrogacy, and doula reimbursement, depending on eligibility.
Educational assistance, including select programs that are fully paid, depending on eligibility.
Wellness program with financial incentives.
Parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Seven occasional absence days each year, unless otherwise required by law, depending on eligibility.
Part-time employees accrue vacation time based on hours worked in the current calendar year; accrued time may be used after 90 days of service.