Part-time Teller

KeyBank • Lansdale, PA

18d • Onsite

About The Position

As a Teller at KeyBank, you provide in-person service to new and existing clients by welcoming them, assisting with account transactions and servicing needs, and identifying and resolving client issues. You listen for financial wellness needs in client conversations and connect clients with a Banker for more in-depth discussions. The role supports clients in moving forward in their financial journey and helps them access financial wellness tools and relevant banking services.

This position works in a branch setting and includes teller functions, cash handling, compliance and security procedures, and participation in in-person morning huddles and end-of-day debriefs. The position is part-time, and Saturday work may be directed by management. Duties may change or additional duties may be assigned.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Strong client service and sales skills, including presenting products and educating clients about access channels.
• Strong work ethic, high integrity, and excellent time-management skills.
• Ability to manage client accounts and process transactions accurately and securely.
• Ability to identify and resolve client servicing issues and recognize financial needs and relevant banking products or services.
• Understanding of banking regulations and security procedures, including awareness of fraud detection and prevention.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle with a valid driver's license.
• Ability to meet the physical demands of prolonged standing, frequent hand use and forward reaching, occasional bending and lifting, frequent lifting of 1–10 pounds, and occasional lifting of up to 30 pounds.

Nice To Haves

• Notary license.

Responsibilities

• Provide a strong in-person client experience and be present and engaged with clients and teammates.
• Perform teller functions efficiently, effectively, and accurately in a branch setting.
• Identify and resolve client servicing issues, escalating issues as needed.
• Listen for financial wellness opportunities and appropriately transition clients to a Banker.
• Use financial wellness tools to help clients work toward their financial goals and objectives.
• Attend and participate in in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within established guidelines.
• Maintain knowledge of product guides, fees, policies, and current offerings.
• Work on Saturdays as directed by management.
• Perform other assigned duties and comply with KeyBank policies, procedures, and Code of Conduct.

Benefits

• The role is eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• The position is eligible for benefits; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED