Teller (Part-Time)

New Bedford Credit Union•New Bedford, MA

About The Position

The Teller, also referred to as a Retail Services Representative, provides cash receipt and payment services in accordance with credit union policies and procedures. The role delivers timely, accurate, and courteous service; promotes credit union products and services based on member needs; and responds to member requests, problems, and complaints or directs members to the appropriate person for resolution. The position maintains and settles a cash drawer, verifies checks and cash, processes transactions and payments, and follows security, cash-handling, and compliance procedures. Duties and responsibilities may change at any time, with or without notice.

Requirements

High school graduate or GED.
At least two years of cash-handling experience.
At least two years of customer service experience.
Basic skills related to Microsoft Office applications.
Mathematical aptitude.
Ability to build positive, professional business relationships within the credit union.
Ability to work independently and take on additional projects as assigned.
Ability to meet deadlines.
Strong organizational skills.
Excellent oral and written communication skills.
Commitment to personal growth and success.

Nice To Haves

Prior experience working in banking.
Prior Teller experience.

Responsibilities

Maintain a cash drawer and adequate cash supplies according to policy guidelines, and settle the cash drawer daily.
Answer member telephone inquiries as needed.
Verify the validity of checks and cash received.
Follow NBCU’s Negotiable Instruments Verification Handling Procedures and Teller Cash Standards.
Place appropriate holds on checks in accordance with applicable policies, procedures, and federal regulations.
Process money orders, cash advances, and mail payments.
Provide premium member service and promote good member relations.
Assess members’ individual needs and use credit union product knowledge to cross-sell services.
Adhere to security procedures and departmental policies and procedures.
Comply with the Bank Secrecy Act, OFAC, and USA PATRIOT Act, including accurately completing CTRs and the Monetary Instrument log and reporting suspicious activities to a supervisor.