Part-time Teller

KeyBank • Mayfield Heights, OH

6d • Onsite

About The Position

As a Teller at KeyBank, you provide in-person client service in a branch by welcoming new and existing clients, helping with account transactions and servicing needs, and identifying and resolving client issues. Through client conversations, you listen for financial needs and connect clients with a Banker for deeper financial wellness discussions. You also help clients work toward their financial goals by using financial wellness tools and directing them to appropriate resources or bank services.

The role performs teller functions efficiently, effectively, and accurately while following compliance, audit, and security procedures and maintaining cash-drawer balance within guidelines. Tellers attend in-person morning huddles and end-of-day debriefs, keep current on product guides, fees, and policies, and work Saturdays as directed by management. Other duties may be assigned or changed. Employees are expected to follow KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and Key.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Knowledge of client accounts and sound judgment when handling clients and transactions.
• Strong sales and service skills, including educating clients about products, services, and available access channels.
• Strong work ethic and high level of integrity.
• Excellent time-management skills.
• Ability to manage client accounts, update account information, and process transactions accurately and securely.
• Ability to process cash transactions, including deposits and withdrawals, and balance a cash drawer.
• Ability to maintain accurate, organized records and identify and resolve client servicing issues.
• Understanding of banking regulations and security procedures, including awareness of fraud detection and prevention.
• Ability to identify financial needs and promote relevant banking products and services.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

• Notary License.

Responsibilities

• Welcome new and existing clients and assist them with account transactions and servicing needs in person.
• Identify, resolve, and escalate client servicing issues as needed.
• Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
• Use financial wellness tools to help clients pursue their financial goals and objectives.
• Perform teller functions efficiently, effectively, and accurately in a branch setting.
• Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
• Review product guides, fees, and policies to stay current on bank offerings.
• Attend in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Perform other assigned duties and comply with KeyBank policies, procedures, and Code of Conduct.

Benefits

• Incentive compensation, which may include production, commission, and/or discretionary incentives.
• The position is eligible for a list of benefits referenced in the posting; specific benefits are not detailed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED