Part Time Teller

PNC Bank•Mayfield Heights, OH

11d•Onsite

About The Position

As a part-time Teller in PNC’s Retail Branch organization, based in Mayfield Heights, Ohio, you will help deliver customer experiences that support financial wellbeing and loyalty. The role involves processing customer interactions, explaining financial transaction options, identifying banking opportunities, and referring customers to appropriate branch staff. You will also engage customers in the lobby and use technology, tools, and resources to help them manage their transactions. PNC describes this as an in-office role and does not provide employment visa sponsorship or participate in STEM OPT for this position. Tellers apply product and procedural knowledge to resolve customer problems, follow policies and procedures, and use sound judgment within established limits. They also help ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately. PNC expects employees to focus on customer needs and satisfaction and to assess and manage risks in accordance with its Enterprise Risk Management Framework. Prior experience and a university or college degree, high school diploma, or GED are not required. The role has a listed base salary range of $14.42–$24.04 and is incentive eligible, with payment based on company, business, and/or individual performance. Salary may vary based on location, market data, skills, experience, and education.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for the role.
Prior experience is not required.
No degree, high school diploma, or GED is required; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
No required certifications.
No required licenses.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver customer experiences that support customers’ financial wellbeing and build loyalty while increasing share of wallet.
Process a variety of customer interactions and educate customers about available alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and effectively manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, depending on eligibility
Dental and vision options, depending on eligibility
Employee life insurance
401(k) with PNC match
Pension plan
Stock purchase plan
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs that are fully paid
Wellness program with financial incentives
Parental leave, depending on eligibility
Up to 11 paid holidays each year
Seven occasional absence days each year, unless otherwise required by law
Vacation accrual for part-time employees based on hours worked in the calendar year; accrued vacation can be used after 90 days of service