Teller - Fayetteville TN.

Redstone Federal Credit Union•Fayetteville, TN

1d•$17•Onsite

About The Position

The Teller interacts with members to understand their financial needs and uses available resources to provide appropriate solutions and enrich the member experience. The role accurately and efficiently documents and processes member transactions to support member satisfaction. It also provides information about relevant products and services and assists with routine branch operations.

Requirements

High school diploma or GED.
Two years of prior customer service or cash-handling experience.
Ability to apply customer service practices and processes to meet quality standards and achieve member satisfaction.
Ability to learn and apply information about Credit Union products, services, and regulatory compliance requirements to assess member situations and develop solutions.
Ability to communicate professionally and clearly, listen actively, and use tact and diplomacy in sensitive or confidential situations.
Correct use of English, including spelling, grammar, and punctuation.
Ability to operate computers, business software, and standard office equipment.
Ability to understand and follow written and oral instructions.
Ability to prioritize and manage time effectively.

Responsibilities

Greet members, assess their needs and concerns, and develop solutions to support member satisfaction.
Document and process member transactions, including deposits, withdrawals, payments, and other services.
Provide information about and promote products and services that match member needs.
Assist with branch opening and closing procedures and maintain supplies.
Maintain a professional image and demeanor while demonstrating Credit Union RISE Values and following the Code of Ethics.
Provide friendly, caring service to internal and external members.
Comply with applicable state, federal, and NCUA rules and regulations, as well as Credit Union policies and procedures.
Follow physical and online security procedures and maintain the confidentiality of member information.
Complete required regulatory and compliance training and maintain knowledge of Credit Union products and services.
Work scheduled hours and maintain punctuality.
Perform other related duties as assigned or requested.