Lead Teller - South Fayetteville Street

PNC•Asheboro, NC

4d•Onsite

About The Position

As a Lead Teller in PNC's Retail Banking organization, based in Asheboro, North Carolina, you coach, mentor and lead tellers by example to deliver a strong customer experience, support customer financial wellbeing, and build customer loyalty. You process customer interactions, educate customers about options for financial transactions, identify banking opportunities, and make appropriate referrals. You also help tellers engage customers in the lobby and use technology, tools and resources to meet customer needs. You model clear communication, transaction handling and problem resolution, and assist the Branch Manager with performance management and new-hire selection. You ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately, while following policies and procedures and exercising sound judgment within established limits. The position is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires at least 1 year of related experience; related experience or product knowledge is needed to accomplish primary duties.
Demonstrate appropriate knowledge, skills and abilities for the role.
No degree is listed as required; a comparable combination of education, job-specific certifications and experience, including military service, may be considered in lieu of a degree.
No required certifications.
No required licenses.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology and proactive sales.
Competencies include accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving and understanding customer needs.

Responsibilities

Coach, mentor and lead tellers by example to deliver a positive customer experience and support customer financial wellbeing and loyalty.
Process customer interactions and educate customers on alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Lead tellers in meaningful customer conversations and lobby engagement activities that connect customers with relevant PNC products.
Educate customers on managing financial transactions through technology, tools and resources.
Model clear communication, transaction handling and problem-resolution processes.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Ensure adherence to policies and procedures and demonstrate sound judgment within established limits.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.