Lead Teller - South Fayetteville Street

PNC Bank•Asheboro, NC

3d•Onsite

About The Position

PNC is hiring a Lead Teller in its Retail Banking organization, based in Asheboro, North Carolina. This is an in-office role. The Lead Teller coaches, mentors, and leads tellers by example to deliver a distinctive customer experience that supports customers’ financial wellbeing and loyalty. The role processes customer interactions, explains financial transaction alternatives, identifies banking opportunities, and makes appropriate referrals to branch staff. It also guides tellers in lobby engagement, using technology and other resources to help customers manage transactions, communicating clearly, handling transactions, and resolving problems. The Lead Teller assists the Branch Manager with performance management and new-hire selection. The role helps ensure teller and branch daily operations and maintenance transactions are completed accurately and efficiently, while following policies and procedures and exercising sound judgment within established limits. PNC emphasizes customer focus and responsible management of risks under its Enterprise Risk Management Framework. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. PNC describes a comprehensive benefits package, with options and paid time off depending on eligibility.

Requirements

Typically requires at least 1 year of related experience.
Demonstrate the knowledge, skills, and abilities appropriate for the role.
A university or college degree, high school diploma, or GED is typically not required; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Required skills and competencies include accuracy and attention to detail, addressing customer needs, coaching others, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
No required certification, license, or language assessment.
Employment visa sponsorship and STEM OPT participation are not provided for this position.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Coach, mentor, and lead tellers by example in delivering customer experiences that support financial wellbeing and customer loyalty.
Process a variety of customer interactions and educate customers about alternatives for their financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Guide tellers in meaningful customer conversations and lobby engagement, including positioning PNC products to meet customer needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Coach tellers in clear communication, transaction handling, and problem resolution.
Assist the Branch Manager with performance management and new-hire selection processes.
Ensure tellers follow policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account and back-up child or elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level, years of service, and eligibility.