Part Time Teller

BankWest•Armour, SD

20d

About The Position

The Teller performs work consistent with BankWest’s standardized procedures and compliance requirements, accurately processes customer transactions, and delivers the Bank’s customer service standards. The role identifies customer needs for convenience services and referral opportunities, making appropriate recommendations. The Teller greets customers, determines their banking needs, and provides a single point of contact for teller transactions and other service needs. The position processes deposit and loan transactions through the lobby, drive-up, or telephone; performs supporting operational tasks; provides customer service and account maintenance; and helps resolve customer issues. The role also contributes to team projects, training, quality service programs, adherence to BankWest policies, and community involvement.

Requirements

High school diploma or equivalent.
One year of experience in a related field.
Ability to work dependently and/or independently, work under pressure, meet deadlines, and adjust work schedules as needed.
Ability to organize and manage multiple responsibilities while delivering quality service to external and/or internal customers.
Strong interpersonal skills for effective communication with external and/or internal customers.
Knowledge of, or ability to learn, regulatory requirements relevant to the duties.
Knowledge of banking terminology and procedures.
Ability to use a variety of application software, learn computer programs, and understand program output.
Adherence to Federal Privacy Standards and BankWest requirements for electronic communication and Social Engineering standards.

Responsibilities

Greet customers, determine their banking needs, and serve as a point of contact for teller transactions and other service needs.
Accurately process customer deposit and loan transactions requested through the lobby, drive-up, or telephone, including deposits, withdrawals, loan payments, cashier’s checks, check cashing, credit card advances, savings bond redemptions, check orders, wire transfers, and ACH transactions.
Perform assigned tasks that support customer transactions, including night deposit and mail processing, ATM servicing and balancing, and individual teller drawer balancing.
Provide customer service, perform account maintenance, and resolve issues according to customer needs, including stop payments, funds transfers, balance inquiries, information changes, account balancing, and debit card and web banking support.
Identify customer needs for convenience services and make specific recommendations.
Collaborate with departmental counterparts to plan and implement assigned projects and products.
Participate in committees and project teams as deemed appropriate by management.
Attend and actively participate in organization, job-specific training, and Quality Service programs.
Follow applicable BankWest policies and procedures.
Participate in community involvement, which is strongly encouraged.
Perform other duties as assigned.
Participate directly or indirectly in increasing BankWest’s presence in its markets, as appropriate.