Teller- Part Time

F&M Bank•Troy, MI

11d

About The Position

At F&M, tellers handle financial transactions while establishing and nurturing lasting customer relationships. The role requires careful, precise, and trustworthy handling of customers’ financial transactions and related information. The Teller serves customers efficiently and securely, identifies customer needs and referral opportunities, meets bank service standards, and collaborates with other tellers and management. The position is part-time and scheduled Monday through Saturday, generally with a day off. Occasional extended hours may be needed to accommodate business flow. The role includes complying with bank policies, procedures, and applicable federal and state regulations. Compliance responsibilities include the Bank Secrecy Act (BSA), Currency Transaction Reports (CTR) when applicable, Anti-Money Laundering Act (AML), Office of Foreign Assets Control (OFAC), the USA PATRIOT Act, customer identification and due diligence, and reporting suspicious activities to the BSA Department. This is a non-exempt, hourly position.

Requirements

High school diploma or equivalent; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Basic math and computer skills.
Cash-handling experience.
Excellent communication, customer service, and time-management skills.
Ability to pass a background check.
Strong dedication to accuracy and efficiency.
Valid driver’s license.
Ability to work Monday through Saturday, generally with a day off, and occasional extended hours as needed.

Responsibilities

Handle customer account transactions, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing accounts.
Identify customer needs, provide information about products and services, and refer customers to branch representatives.
Meet and exceed referral production goals set by retail leadership.
Reconcile cash drawers at the end of shifts; count and package coins and currency; and turn excess or damaged currency in to the head teller.
Track, record, report, and store transactional information and special requests.
Provide a high level of customer service and answer customer questions with a smile.
Comply with applicable bank policies and regulatory requirements and satisfactorily pass tests for position-related policy and regulatory compliance.
Follow BSA, CTR, AML, OFAC, USA PATRIOT Act, customer identification, customer due diligence, and suspicious-activity reporting requirements.
Work cooperatively with other tellers, demonstrate respect and professionalism, be prompt, and support management with special requests as needed.
Adhere to attendance and break policies and communicate anticipated time off or break-time modifications to a supervisor.
Perform other duties as assigned.