Part-time Teller
About The Position
KeyBank seeks a part-time Teller to provide in-person client service at a branch in Toledo, Ohio. The Teller welcomes new and existing clients, assists with account transactions and servicing needs, and identifies and resolves client issues. Through conversations, the Teller listens for financial wellness needs and connects clients with a Banker for further discussion. The role also helps clients work toward financial goals using financial wellness tools and available banking services. The Teller performs teller functions accurately and efficiently, follows compliance, audit, and security procedures, and balances a cash drawer within established guidelines. The position includes participating in in-person morning huddles and end-of-day debriefs, keeping current on product guides, fees, and policies, and working Saturdays as directed by management. Duties may change or be assigned at any time. Employees are expected to follow KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and the company.
Requirements
- High school diploma, GED, or equivalent business experience.
- Experience in a client service role.
- Experience handling cash.
- General understanding of PCs, Windows-based applications, and calculators.
- Knowledge of client accounts and sound judgment when handling clients and transactions.
- Strong sales and service skills, including educating clients about products and access channels such as ATMs, Online Banking, and Telephone Banking.
- Strong work ethic and high integrity.
- Excellent time-management skills.
- Ability to manage client accounts and process transactions accurately and securely.
- Ability to identify and resolve client servicing issues efficiently.
- Understanding of banking regulations and security procedures.
- Ability to identify client financial needs and promote relevant banking products and services.
- Awareness of techniques to detect and prevent fraudulent activities.
- Ability to collaborate effectively with teammates.
- Ability to occasionally operate a motor vehicle and hold a valid driver's license.
- Ability to meet the listed physical demands, including prolonged standing, frequent hand use and forward reaching, and lifting.
Nice To Haves
- Notary license.
Responsibilities
- Provide welcoming, in-person service to new and existing clients.
- Perform teller functions efficiently, effectively, and accurately in a branch setting.
- Assist clients with account transactions and servicing needs, and identify, resolve, or escalate servicing issues as appropriate.
- Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
- Help clients pursue financial goals using financial wellness tools and relevant bank resources.
- Attend and participate in in-person morning huddles and end-of-day debriefs.
- Follow compliance, audit, and security procedures and balance the cash drawer within balancing guidelines.
- Maintain knowledge of product guides, fees, policies, and current offerings.
- Work Saturdays as directed by management.
- Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and Key.
- Perform other duties as assigned; duties and activities may change or be added at any time.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
