Teller - Part Time

Northwest Bank•Franklin, PA

4d•Onsite

About The Position

Northwest Tellers are members of the retail network team who interact frequently with customers. They provide a positive customer service experience by welcoming customers, processing transactions efficiently, resolving problems, providing education, and identifying financial needs for referral to the appropriate line of business. The role involves serving customers in person, by phone, and through email while supporting branch operations, security, compliance, and team goals.

Requirements

High school diploma or equivalent preferred.
Customer service experience preferred.
Cash handling experience preferred.
Banking and/or retail experience preferred.
Knowledge of computers and the Teller System.
Ability to establish effective working relationships, participate in problem-solving, and make decisions.
Ability to communicate ideas and information clearly and concisely in a manner appropriate to the audience.
Ability to listen actively, share information, and facilitate open exchange of ideas and information.
Ability to plan and track work toward specific goals and use time and information effectively.
Ability to make sound decisions using perceptive and analytical processes and good judgment.

Nice To Haves

High school diploma or equivalent.
Customer service experience.
Cash handling experience.
Banking and/or retail experience.

Responsibilities

Achieve financial wellness activity goals by identifying referral opportunities and contributing to office sales performance goals.
Assist customers and visitors with questions, problem resolution, and other needs; explain product and service features and benefits, and refer complex requests to appropriate team members.
Greet and engage customers, take ownership of concerns, and work to resolve customer issues.
Balance the teller drawer daily and assist with meetings, huddles, and dual-control balancing of the vault, ATM, and other devices as needed.
Deliver the North(west) star experience and support customers’ financial wellness through exceptional service in person, by phone, and by email.
Deliver the company’s five Culture Promises.
Complete assigned educational training and use bank-designed programs and applications for self-education.
Maintain general knowledge of office systems and software, perform maintenance, and develop in-depth knowledge of bank products, services, and digital offerings.
Follow security and dual-control processes.
Participate in branch opening and closing tasks as needed.
Follow compliance, risk, and operational procedures to protect the bank from unnecessary risk.
Work collaboratively and professionally with coworkers, support management requests, and complete daily tasks.
Work evening hours and weekends as scheduled, assigned, or necessary.
Comply with Northwest policies and procedures and federal and state regulations.
Use Microsoft Office, computer applications, and department-specific software to make effective use of technology and improve efficiency.
Work with on-site equipment.