Part-Time Teller

Bank Iowa•West Des Moines, IA

About The Position

Bank Iowa Tellers deliver a friendly, superior client experience by processing accounts and transactions accurately and promptly. They identify unmet client needs and refer clients to appropriate staff, treating clients with respect and dignity in person and by phone. This part-time position generally involves 20–30 hours per week, with availability to work Saturdays. Specific hours may be discussed during the interview. The role handles deposits, withdrawals, cashing checks, loan payments, account requests, and other teller transactions; answers questions and resolves account issues; and maintains and balances cash and other inventories. Tellers also help clients access safe deposit boxes, process night deposits and check orders, sell official checks and cards, and identify transaction errors or potential fraud. Tellers maintain current knowledge of the bank’s products and services, suggest or refer clients to relevant offerings, follow banking regulations and internal procedures, and protect confidential client and account information. Bank Iowa describes its workplace as people-centered and offers team development, learning, and community involvement opportunities.

Requirements

High school diploma or GED.
Six months to one year of cash-handling or client experience; experience in a professional office environment is preferred.
Ability to demonstrate the bank’s values: Think Big, Be People-Centered, Enable Great Things, and Bring your Best.
Strong communication and conflict-aversion skills.
Ability to work with coworkers, leaders, and clients.
Technology proficiency, including Microsoft Access, Excel, Outlook, PowerPoint, and Word.
Critical thinking, sound judgment, and decision-making ability.
Social perceptiveness and active listening.
Mathematical, problem-solving, and time-management skills.
Willingness to learn and take on various tasks assigned by the leader.
Ability to provide a friendly client experience.
Ability to bend, stoop, stand, sit, walk, and use hands repetitively or for prolonged periods.
Ability to lift up to 20 pounds occasionally and up to 10 pounds frequently.

Nice To Haves

Six months to one year of cash-handling or client experience in a professional office environment.

Responsibilities

Receive checks and cash for deposits, verify amounts and endorsements, and record deposits.
Cash checks and process withdrawals after verifying identity and account balances; issue receipts.
Count currency, coins, and checks manually or with a currency-counting machine for deposit or shipment.
Assist clients with accessing safe deposit boxes.
Answer client questions and provide account information in person or by phone.
Research and troubleshoot client account issues and complaints.
Close accounts at clients’ requests.
Receive and count daily inventories of cash, drafts, travelers’ checks, and gift cards.
Receive loan payments, issue receipts, and process payments according to bank policy.
Place holds on items according to bank procedure.
Redeem U.S. Savings Bonds.
Operate the coin machine, verify totals, and wrap coins.
Open and process the night deposit according to bank policy.
Receive and process check orders according to bank policy.
Sell and record official checks, travel/access cards, and gift cards.
Order and hot-card debit cards.
Balance cash drawers and calculate daily transactions; report discrepancies to a leader.
Identify transaction mistakes when debits and credits do not balance.
Process stop payments according to client instructions and bank policy.
Identify potential fraudulent activity to help prevent losses.
Maintain current working knowledge of the bank’s products and services and suggest or refer products and services to clients and prospective clients.
Develop and apply knowledge of bank products and services.
Follow bank policies and procedures and comply with banking regulations; stay informed about relevant regulations, industry matters, and internal changes.
Protect the privacy and confidentiality of clients, team members, and work.
Work collaboratively, communicate effectively, use sound judgment, and take on tasks assigned by the leader.

Benefits

Bonus opportunity for every team member.
Generous 401(k) match.
Discretionary profit sharing.
Health, dental, and vision insurance for benefits-eligible team members.
Wellness program intended to help lower benefit premiums for eligible team members.
Generous PTO bank.
11 paid observed holidays.
100% paid parental leave.
Opportunity for sabbatical leave.
Bereavement leave.
Employee assistance program.
Formal and informal training, on-the-job training, and in-person and online development programs.
Tuition reimbursement.
Company-sponsored volunteer opportunities and paid volunteer time off.
Peer-nominated annual recognition program.