Teller I or II - Bakersfield Riverlakes

Tri Counties Bank•Bakersfield, CA

3d•$18 - $23

About The Position

The Teller is responsible for identifying financial solutions and promoting and referring Bank products and services to new and existing customers at the teller line and through telemarketing. The role handles customer service transactions, including receiving and disbursing funds, posting deposits, and withdrawing funds. It also provides information and assistance in researching customer problems, balances a cash drawer daily, and answers customer inquiries. Tellers provide accurate, timely, and friendly service while processing deposit and loan transactions, completing documentation and data entry, and following cash-handling, security, and regulatory procedures. They build customer relationships, identify financial needs, make referrals to bankers and partners, and make customer care calls. The role also supports branch operations, including ATM balancing, night drop transactions, monthly certifications, and team training as needed.

Requirements

High school diploma or GED.
Ability to successfully complete the Bank’s product and sales training courses.
Basic customer service and interpersonal skills, including professional communication, relationship building, identifying unmet service needs, and making appropriate referrals.
Ability to handle cash accurately, perform basic mathematical calculations, process transactions, maintain attention to detail, and follow established procedures and controls.
Basic computer and technology skills, including the ability to learn banking systems, complete data entry, process transactions, and perform operational tasks accurately and efficiently.
Strong organizational skills and attention to detail, with the ability to prioritize, follow instructions, adapt to changing business needs, and work effectively in a fast-paced team environment.
For Teller I: 0–1 year of customer service and cash-handling experience preferred.
For Teller II: 1–3 years of customer service experience and demonstrated experience handling large amounts of cash and/or a high volume of cash transactions.

Nice To Haves

For Teller I, customer service and cash-handling experience is preferred.

Responsibilities

Provide prompt, efficient, and friendly customer service, processing transactions accurately, promptly, and according to established guidelines and procedures.
Process deposit and loan transactions, complete required documentation and data entry, and ensure transaction records are accurate and complete.
Follow cash-handling and security procedures, remain accountable for assigned cash, balance cash drawers daily, and maintain drawer limits.
Engage customers in conversations about their financial well-being, identify life events and unmet service needs, and introduce them to bankers or partners who can help explore solutions.
Make care calls to new and continuing customers to maintain relationships and meet servicing needs.
Assist with branch operations, including processing and balancing ATMs, handling night drop transactions, completing monthly certifications, and supporting other operational functions as needed.
Support branch success by assisting team members with non-primary duties and providing training, product knowledge, and skill-development support when necessary.
Maintain current knowledge of Bank products, policies, procedures, and operational requirements.
Comply with applicable laws, regulations, and Bank requirements, including BSA, the USA Patriot Act, CIP, suspicious activity reporting, Regulation DD/Truth in Savings, the Expedited Funds Availability Act, and the Gramm-Leach-Bliley Act.
Perform other duties as assigned.