Teller I, II or III - Grass Valley Olympia

Tri Counties Bank•Grass Valley, CA

11d•Onsite

About The Position

Tellers at Tri Counties Bank sustain and elevate customer trust and satisfaction by accurately handling account transactions, referring customers to banking partners, and proactively contacting account holders by telephone. The role safeguards a cash fund of up to $25,000, keeps accurate records of deposits and disbursements, and handles an average of 25–50 customer transactions per day at the branch. Tellers regularly use desktop applications for transactions, account maintenance, compliance, customer records and relationship management, foreign currency, internal communications, and timekeeping. The hiring range is $18.00 to $21.00 per hour, with incentive opportunities. The total compensation package is based on the company pay scale and may vary by location, qualifications, and experience. Teller levels are distinguished by banking experience: Teller I requires no experience to six months, Teller II requires six months to two years, and Teller III requires two or more years.

Requirements

High school diploma or GED.
Effective selling and cross-selling skills.
Excellent written and verbal communication skills.
Ability to use personal computers and Windows-based programs.
Ability to successfully complete the Bank’s product and sales training courses.
Teller I: 0 to 6 months of experience; no experience required.
Teller II: 6 months to 2 years of banking experience.
Teller III: 2 or more years of banking experience.
May be required to lift up to 25 pounds.

Responsibilities

Handle customer service transactions, including receiving and disbursing funds, posting deposits, and withdrawing funds.
Provide information and assistance researching customer problems, balance a cash drawer daily, and answer customer inquiries.
Identify customer financial needs and recommend bank products and services.
Refer retail loan and deposit products and meet assigned referral goals.
Provide prompt, efficient, and friendly service, ensuring transactions are completed accurately and timely according to guidelines.
Follow cash and security procedures, account for assigned cash, and maintain the cash drawer within established limits.
Complete required documentation and data entry.
Process deposit and loan transactions.
Make outbound calls to new and existing customers to maintain contact and meet servicing needs.
Maintain current knowledge of Bank policies and procedures and comply with applicable federal and state laws and regulations.
Perform other duties as assigned.