Teller I, II or III - Grass Valley Olympia

Tri Counties Bank•Grass Valley, CA

12d•$18 - $21

About The Position

Tellers sustain and elevate the trust and satisfaction of Tri Counties Bank customers by expertly executing account transactions, making referrals to banking partners, and proactively initiating telephone contact with account holders. The role safeguards a cash fund of up to $25,000 and maintains accurate deposit and disbursement records. It handles an average of 25–50 account transactions per day for customers visiting the branch and regularly uses nine desktop applications for teller transactions, account inquiries and maintenance, compliance, reporting, customer relationship management, transaction source capture, foreign currency transactions, communications, and timekeeping. The position provides prompt, efficient, friendly, and accurate service while following bank guidelines and applicable security, cash-handling, and compliance procedures. The posting describes three experience levels: Teller I (0–6 months, no experience), Teller II (6 months to 2 years of banking experience), and Teller III (2 or more years of banking experience). The hiring range is $18.00 to $21.00 per hour, with incentive opportunities; compensation may vary by location and qualifications and experience.

Requirements

High school diploma or GED.
Effective selling and cross-selling skills.
Excellent written and verbal communication skills.
Ability to use personal computers and Windows-based programs.
Ability to successfully complete the Bank’s product and sales training courses.

Responsibilities

Handle customer service transactions, including receiving and disbursing funds, posting deposits, and withdrawing funds.
Provide information and assist in researching customer problems; answer customer inquiries.
Balance a cash drawer daily, maintain it within established limits, and account for assigned cash.
Probe for customer financial needs and recommend bank products and services.
Refer customers to retail loan and deposit products and meet assigned referral goals.
Ensure customer transactions are handled promptly, accurately, and according to guidelines.
Follow cash and security procedures.
Complete required documentation and data entry.
Process deposit and loan transactions.
Make outbound calls to new and existing customers to maintain contact and satisfy servicing needs.
Maintain current knowledge of bank policies and procedures and comply with applicable federal and state laws and regulations.
Perform other duties as assigned.