Part-time Teller

KeyBank•Toledo, OH

17d•Onsite

About The Position

As a Teller at KeyBank, you provide in-person service to new and existing clients in a branch, assisting with account transactions and servicing needs and helping resolve client issues. You listen for financial needs during conversations and connect clients with a Banker for more in-depth financial wellness support. The role also helps clients work toward their financial goals by using financial wellness tools and explaining relevant products and services. You are responsible for accurate and efficient teller operations, including handling cash, balancing your drawer, and following compliance, audit, and security procedures. You attend in-person morning huddles and end-of-day debriefs, keep current on product guides, fees, and policies, and work Saturdays as directed by management. The position includes prolonged standing and may require occasional operation of a motor vehicle with a valid driver’s license.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience handling cash.
General understanding of PCs, Windows-based applications, and calculators.
Ability to accurately and securely process cash transactions, including deposits and withdrawals, and balance a cash drawer.
Ability to maintain accurate and organized transaction records and account information.
Strong client service and sales skills, including educating clients about products and access channels.
Strong work ethic, high integrity, and excellent time management skills.
Ability to identify and resolve client servicing issues and recognize client financial needs.
Ability to follow banking regulations, security procedures, and fraud prevention practices.
Ability to collaborate effectively with teammates.
Ability to occasionally operate a motor vehicle with a valid driver's license.
Ability to meet the physical demands of prolonged standing, frequent hand use and forward reaching, occasional bending and lifting, and frequent lifting of 1–10 lbs. and occasional lifting of up to 30 lbs.

Nice To Haves

Notary License.

Responsibilities

Provide a strong client experience in person, welcoming clients and assisting with account transactions and servicing needs.
Identify, address, and escalate client servicing issues as needed.
Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
Assist clients with financial goals using financial wellness tools and guide them to relevant resources or bank services.
Perform teller functions efficiently, effectively, and accurately, including processing cash transactions and balancing the cash drawer.
Follow compliance, audit, security, and banking procedures, and help detect and prevent fraudulent activity.
Attend in-person morning huddles and end-of-day debriefs.
Review and maintain knowledge of product guides, fees, and policies.
Work Saturdays as directed by management.
Perform other assigned duties and comply with KeyBank policies and the Code of Conduct.