Part Time Teller

PNC•Bloomington, IL

7d•$14 - $24•Onsite

About The Position

At PNC, the Teller is part of the Retail Banking organization and is based in Bloomington, Illinois. The role delivers a customer experience intended to improve customers’ financial wellbeing, build loyalty, and increase share of wallet. It processes varied customer interactions, explains alternatives for financial transactions, identifies banking opportunities, and makes appropriate referrals. The position is in-office; candidates are encouraged to discuss workplace expectations with their recruiter and hiring manager. The role applies product and procedural knowledge to resolve customer problems and follows policies and procedures, using sound judgment within established limits. It also helps ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately. The position is incentive eligible, with incentive payments based on company, business, and/or individual performance. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Prior experience is not required.
No university or college degree, high school diploma, or GED is typically required at this level; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Required competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.
No required certifications or licenses.
No required or preferred language assessments.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Deliver a customer experience focused on improving financial wellbeing, building customer loyalty, and increasing share of wallet.
Process a variety of customer interactions and educate customers about available alternatives for financial interactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customers’ needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.

Benefits

Eligible part-time employees may have medical and prescription drug coverage, including a Health Savings Account feature.
Dental and vision coverage options.
Employee life insurance.
401(k) with PNC match, pension, and stock purchase plans.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Seven occasional absence days each year, unless otherwise required by law, depending on eligibility.
Vacation accrual for part-time employees based on hours worked, including overtime, in the current calendar year; accrued vacation may be used after 90 days of service.