Part Time Teller

PNC Bank•Fullerton, PA

6d•Onsite

About The Position

As a Part Time Teller in PNC's Retail Banking organization, you will be based in the Fullerton branch in Allentown, Pennsylvania. This is an in-office role. The Teller delivers a customer experience intended to improve customers’ financial wellbeing and build loyalty while increasing share of wallet. The role processes customer interactions, educates customers about financial transaction options, identifies banking opportunities, and makes appropriate referrals to branch staff. It also supports efficient and accurate teller and branch operations while following policies and procedures and exercising sound judgment within established limits. PNC seeks employees who prioritize customer needs and satisfaction, create customized customer solutions, and effectively manage risks in accordance with PNC's Enterprise Risk Management Framework. A university or college degree, high school diploma, GED, significant experience, or product knowledge is not typically required for the primary duties. Prior experience is not required. Comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Requirements

Prior experience is not required.
No university or college degree, high school diploma, or GED is typically required for the primary duties.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Relevant skills include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, problem solving, and understanding customer needs.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales

Responsibilities

Deliver a customer experience that supports financial wellbeing, builds loyalty, and increases share of wallet.
Process a variety of customer interactions.
Educate customers about available alternatives for financial interactions and options for managing transactions using technology, tools, and resources.
Identify banking opportunities through customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
Apply product and procedural knowledge to solve customer problems.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Focus on customer needs and satisfaction when making business decisions and creating customer solutions.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Depending on eligibility, medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee life insurance
401(k) with PNC match
Pension and stock purchase plans
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Parental leave
Up to 11 paid holidays each year
Seven occasional absence days each year, unless otherwise required by law
Vacation accrual based on hours worked, including overtime, for part-time employees; accrued vacation may be used after 90 days of service