Part-time Teller

PNC•Arden, NC

20d•Onsite

About The Position

As a part-time Teller in PNC's Retail Banking organization, based in Arden, North Carolina, you will provide a customer experience focused on improving customers' financial wellbeing and building loyalty. You will process customer interactions, explain available options for financial transactions, identify banking opportunities, and make appropriate referrals to branch staff. The role includes lobby engagement, promoting PNC products that meet customer needs, and helping customers use technology, tools, and resources to manage transactions. You will use product and procedural knowledge to resolve customer problems and follow policies and procedures while exercising sound judgment. You will also help ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Prior experience is not required.
No degree is required; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Customer-focused approach and the ability to create customized customer solutions.
Ability to manage risks and follow applicable policies and procedures.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communication
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver a customer experience focused on improving financial wellbeing and building customer loyalty.
Process a variety of customer interactions and educate customers about available alternatives for financial interactions.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers on ways to manage financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility
Dental and vision options, subject to eligibility
Employee life insurance, subject to eligibility
401(k) with PNC match, subject to eligibility
Pension and stock purchase plans, subject to eligibility
Back-up child and elder care, subject to eligibility
Adoption, surrogacy, and doula reimbursement, subject to eligibility
Educational assistance, including select fully paid programs, subject to eligibility
Wellness program with financial incentives
Parental leave, subject to eligibility
Up to 11 paid holidays each year, subject to eligibility
Seven occasional absence days each year, unless otherwise required by law, subject to eligibility
Vacation accrual based on hours worked in the current calendar year, available for use after 90 days of service