Part-time Teller
About The Position
As a Teller at KeyBank, you provide in-person service to new and existing clients by assisting with account transactions and servicing needs, identifying and resolving client issues, and listening for financial wellness opportunities. You may transition clients to a Banker for a more in-depth financial wellness conversation and help clients work toward their financial goals using financial wellness tools. The role is based at a branch in Canton, Ohio, and includes participation in in-person morning huddles and end-of-day debriefs. Saturday work is required as directed by management. Duties and responsibilities may change or additional duties may be assigned.
Requirements
- High school diploma, GED, or equivalent business experience.
- Experience in a client service role.
- Experience handling cash.
- General understanding of PCs, Windows-based applications, and calculators.
- Knowledge of client accounts and sound judgment when handling clients and transactions.
- Strong sales and service skills, including presenting products and services and educating clients about access channels such as ATMs, online banking, and telephone banking.
- Strong work ethic and high integrity.
- Excellent time-management skills.
- Ability to manage client accounts and process transactions accurately and securely.
- Ability to identify and resolve client servicing issues efficiently.
- Understanding of banking regulations and security procedures.
- Awareness of techniques to detect and prevent fraud.
- Ability to collaborate effectively with teammates.
- Ability to occasionally operate a motor vehicle with a valid driver's license.
- Ability to meet the role's physical demands, including prolonged standing, frequent hand use and forward reaching, occasional bending and lifting, and communicating with clients face-to-face and by phone.
Nice To Haves
- Notary license.
Responsibilities
- Provide an attentive, positive experience to clients and teammates.
- Perform teller functions efficiently, effectively, and accurately in an in-person branch setting.
- Identify and resolve client servicing issues, escalating them as needed.
- Listen for financial wellness opportunities and appropriately transition clients to a Banker.
- Help clients pursue financial goals using financial wellness tools.
- Attend and participate in in-person morning huddles and end-of-day debriefs.
- Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
- Maintain current knowledge of product guides, fees, policies, and offerings.
- Work on Saturdays as directed by management.
- Perform other assigned duties and comply with KeyBank policies and procedures.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
