Part Time Teller

PNC•Bedford Heights, OH

8d•$14 - $24•Onsite

About The Position

At PNC, a Part Time Teller in the Retail Branch organization delivers customer experiences intended to improve financial wellbeing and build loyalty while increasing customers’ use of PNC services. The role processes a variety of customer interactions, explains available options for financial transactions, identifies banking opportunities, and makes appropriate referrals to branch staff. The position is based in Bedford Heights, Ohio, and is performed in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The successful employee focuses on customer needs and satisfaction, offers customized solutions, and effectively manages risks in accordance with PNC’s Enterprise Risk Management Framework. Prior experience is not required. No degree, certification, or license is required. The role is incentive eligible, with payments based on company, business, and/or individual performance.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for the role.
Prior experience is not required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications or licenses.
Demonstrate customer focus and the ability to use customer needs and satisfaction to create customized solutions.
Demonstrate the ability to assess and manage risk in support of PNC’s Enterprise Risk Management Framework.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Deliver customer experiences aimed at improving financial wellbeing, building loyalty, and increasing share of wallet.
Process a variety of customer interactions and educate customers about alternatives for financial interactions.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Engage with customers in the lobby and position PNC products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in line with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility
Dental and vision options, subject to eligibility
Employee life insurance
401(k) with PNC match
Pension plan
Stock purchase plans
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Parental leave, depending on eligibility
Up to 11 paid holidays each year, depending on eligibility
Seven occasional absence days each year, unless otherwise required by law
Part-time employees accrue vacation time based on hours worked, including overtime, for use after 90 days of service