Part-time Teller

KeyBank • Norristown, PA

9d • $18 - $23 • Onsite

About The Position

The Teller serves as a problem solver, trusted advisor, and partner to people and businesses in KeyBank communities. In an in-person branch setting, the Teller welcomes new and existing clients, provides excellent service, and helps with account transactions and servicing needs, including identifying and resolving client servicing issues. Through conversations with clients, the Teller listens for financial needs and connects clients with a Banker for deeper financial wellness discussions. The role supports clients in moving forward in their financial journey and aims to deliver a positive, helpful banking experience.

The position requires accurate and efficient teller operations, sound judgment, compliance with bank policies and security procedures, and effective collaboration with teammates. The Teller attends in-person morning huddles and end-of-day debriefs and works Saturdays as directed by management. Duties and activities may change or be assigned at any time.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Ability to use sound judgment with clients and transactions and maintain knowledge of client accounts and banking relationships.
• Strong sales and service skills, including presenting products and services and educating clients about access channels such as ATMs, Online Banking, and Telephone Banking.
• Strong work ethic and high integrity.
• Excellent time management skills.
• Ability to manage and maintain client accounts accurately and securely, including updating account information and processing transactions correctly.
• Ability to educate clients about financial wellness and guide them to appropriate resources or bank services.
• Ability to process cash transactions accurately and securely, including deposits, withdrawals, and cash drawer balancing.
• Attention to transaction accuracy and organized recordkeeping.
• Ability to identify and resolve client servicing issues efficiently.
• Understanding of banking regulations and security procedures.
• Ability to identify financial needs and promote relevant banking products and services.
• Awareness of techniques to detect and prevent fraud.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle and hold a valid driver's license.
• Ability to meet the stated physical demands, including prolonged standing, frequent hand use and forward reaching, face-to-face and telephone communication, occasional bending and lifting, frequent lifting of 1–10 pounds, and occasional lifting of up to 30 pounds.

Nice To Haves

• Notary license.

Responsibilities

• Deliver a strong client experience by being present with every client and teammate.
• Perform teller functions efficiently, effectively, and accurately in an in-person branch setting.
• Identify and resolve client servicing issues, escalating them when necessary.
• Listen for financial wellness opportunities during client conversations and transition clients to a Banker as appropriate.
• Use financial wellness tools to assist clients with their financial goals and objectives.
• Attend and participate in in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
• Review and maintain knowledge of product guides, fees, policies, and current offerings.
• Work Saturdays as directed by management.
• Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and Key.
• Perform other duties as assigned.

Benefits

• Incentive compensation may include production, commission, and/or discretionary incentives.
• The position is eligible for a list of benefits referenced in the posting; specific benefits are not listed.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED