Part Time Teller
About The Position
The Part Time Teller works within PNC's Northwest Region Retail Banking organization and is based in Mountain Lakes, New Jersey. The role delivers a customer experience intended to improve customers' financial wellbeing and loyalty while increasing share of wallet. It handles a variety of customer interactions, educates customers about alternatives for financial transactions, identifies banking opportunities, and makes appropriate referrals. The teller engages with customers in the lobby, uses product and procedural knowledge to address customer problems, and helps customers manage transactions using technology, tools, and resources. The role also completes teller and branch daily operations and maintenance transactions accurately and efficiently while following policies and procedures and exercising sound judgment within established limits. PNC describes this as an in-office role.
Requirements
- No prior experience is required.
- A university or college degree, high school diploma, or GED is typically not required for primary duties at this level.
- A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
- Demonstrate appropriate knowledge, skills, and abilities for the role.
- Customer-focused approach and ability to create customized customer solutions.
- Ability to manage risk and adhere to PNC's Enterprise Risk Management Framework.
Nice To Haves
- Accountability
- Banking knowledge
- Client loyalty
- Customer experience (CX)
- Customer service
- Identifying opportunities
- Leveraging technology
- Proactive sales
- Accuracy and attention to detail
- Addressing customer needs
- Knowledge of banking products
- Digital awareness
- Effective communications
- Fraud detection and prevention
- Managing multiple priorities
- Matrix management
- Problem solving
- Understanding customer needs
Responsibilities
- Deliver customer experiences that support financial wellbeing and customer loyalty while increasing share of wallet.
- Process a variety of customer interactions and educate customers about alternatives for financial interactions.
- Identify banking opportunities through customer conversations and make appropriate referrals to branch staff.
- Perform lobby engagement activities and position PNC products to meet customer needs.
- Educate customers on managing financial transactions using technology, tools, and resources.
- Apply product and procedural knowledge to resolve customer problems.
- Follow policies and procedures and demonstrate sound judgment within established limits.
- Complete teller and branch daily operations and maintenance transactions accurately and efficiently.
- Assess and manage risks in support of PNC's Enterprise Risk Management Framework.
Benefits
- Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility
- Dental and vision options, subject to eligibility
- Employee life insurance
- 401(k) with PNC match
- Pension plan
- Stock purchase plans
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Parental leave, subject to eligibility
- Up to 11 paid holidays each year, subject to eligibility
- Seven occasional absence days each year, unless otherwise required by law
- Vacation accrual based on hours worked, available for use after 90 days of service
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
