Full Time Teller - Western Ave (Albany, NY)
About The Position
The Teller is the frontline ambassador of Trustco Bank, delivering exceptional customer service with professionalism and integrity. The role combines precision, efficiency, and a commitment to safeguarding clients’ financial privacy. Tellers facilitate banking transactions while upholding high standards of operational security and compliance. The position is full-time, with hours aligned to branch operations: Monday–Wednesday, 8:30 a.m.–5:00 p.m.; Thursday–Friday, 8:30 a.m.–6:00 p.m.; and rotating Saturdays, 8:30 a.m.–1:00 p.m. The branch is closed Sundays. Employees may need to remain 15–30 minutes after closing. The role reports to the Branch Manager and is not supervisory. Duties and responsibilities may change at any time with or without notice.
Requirements
- High school diploma or equivalent.
- Proven customer service and cash-handling experience.
- Strong verbal communication skills.
- Fluent in English.
- Access to reliable transportation.
- Highly organized, with exceptional multitasking abilities.
- Ability to thrive in a small-team environment.
- Willingness to participate in ongoing training and development.
- Ability to lift 10–20 lbs. and stand for extended periods.
Nice To Haves
- Bilingual ability.
- Previous banking or financial services experience.
Responsibilities
- Accurately and efficiently process deposits, check cashing, and withdrawals; verify cash and endorsements; and issue receipts.
- Cross-sell and educate clients on the Bank’s financial products and services to enhance client relationships and financial wellness.
- Process credit card and loan payments, issue money orders and bank checks, and ensure accuracy and security.
- Manage night deposit bags and admit clients to safe deposit boxes while maintaining confidentiality and security.
- Respond to customer questions, provide account balances, and assist with general banking needs.
- Perform end-of-day transaction balancing, verify cash totals, and reconcile ATMs.
- Maintain detailed reports and logs to support compliance and accurate record retention.
Benefits
- Medical, dental, and vision insurance.
- Health savings account with an annual employer contribution.
- 401(k) retirement plan with employer match.
- Paid time off and 11 paid federal holidays.
- Training and professional development programs.
- Tuition reimbursement.
- Reduced fees and rates on certain loan products.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
