Full Time Teller - Wynantskill, NY
About The Position
The Teller is the frontline ambassador of Trustco Bank, delivering exceptional customer service with professionalism and integrity. The role combines accurate and efficient transaction processing with the responsibility to safeguard clients’ financial privacy and uphold operational security and compliance. Tellers also promote the Bank’s products and services, support clients with banking inquiries, and help maintain accurate records and reconciled accounts. This is a full-time position aligned with branch operating hours. The schedule is Monday through Wednesday, 8:30 AM–5:00 PM; Thursday and Friday, 8:30 AM–6:00 PM; and Saturday, 8:30 AM–1:00 PM on a rotating schedule. The branch is closed Sunday. Employees may need to remain 15–30 minutes after closing. The position is based in Wynantskill, New York, and reports to the Branch Manager. It is non-exempt and has no supervisory responsibilities.
Requirements
- High school diploma or equivalent.
- Proven customer service and cash-handling experience.
- Strong verbal communication skills.
- Fluent in English.
- Access to reliable transportation.
- Highly organized with exceptional multitasking abilities.
- Ability to thrive in a small team environment.
- Willingness to participate in ongoing training and development.
- Ability to lift 10–20 lbs. and stand for extended periods.
Nice To Haves
- Bilingual ability.
- Previous banking or financial services experience.
Responsibilities
- Accurately and efficiently process deposits, check cashing, and withdrawals; verify cash and endorsements; and issue receipts.
- Cross-sell and educate clients on the Bank’s financial products and services to strengthen client relationships and support financial wellness.
- Process credit card and loan payments, and issue money orders and bank checks accurately and securely.
- Manage night deposit bags and admit clients to safe deposit boxes while maintaining confidentiality and security.
- Respond to customer questions, provide account balances, and assist with general banking needs.
- Balance transactions at the end of the day, verify cash totals, and reconcile ATMs.
- Maintain detailed reports and logs to support compliance and accurate record retention.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Health savings account with an annual employer contribution
- 401(k) retirement plan with employer match
- Paid time off
- 11 paid federal holidays
- Training and professional development programs
- Tuition reimbursement
- Reduced fees and rates on certain loan products
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
