Part Time Teller

PNC • Louisville, KY

25d • Onsite

About The Position

The Part Time Teller works within PNC’s Retail Branch organization at the Tymberwood branch in Louisville, Kentucky. The role delivers a customer experience intended to improve customers’ financial well-being and build loyalty while increasing share of wallet. The Teller handles a variety of customer interactions, explains available options for financial transactions, identifies banking opportunities, and makes appropriate referrals to branch staff. The role also involves engaging customers in the lobby, presenting relevant PNC products, using technology and other resources to explain transaction options, and applying product and procedural knowledge to resolve customer problems. The Teller follows policies and procedures and uses sound judgment within established limits, while ensuring teller and branch daily operations and maintenance transactions are completed accurately and efficiently. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Prior experience is not required.
• A university or college degree, high school diploma, GED, or significant experience or product knowledge is typically not required for primary duties.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• No required certifications.
• No required licenses.
• No required or preferred language assessments.

Nice To Haves

• Accountability
• Banking
• Client loyalty
• Customer experience (CX)
• Customer service
• Identifying opportunities
• Leveraging technology
• Proactive sales
• Accuracy and attention to detail
• Addressing customer needs
• Banking products
• Digital awareness
• Effective communications
• Fraud detection and prevention
• Managing multiple priorities
• Matrix management
• Problem solving
• Understanding customer needs

Responsibilities

• Deliver customer experiences that support customers’ financial well-being and loyalty while increasing share of wallet.
• Process a variety of customer interactions and educate customers about alternatives for financial interactions.
• Identify banking opportunities through customer conversations and make appropriate referrals to branch staff.
• Perform lobby engagement activities and position PNC products to meet customer needs.
• Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems.
• Follow policies and procedures and exercise sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.

Benefits

• Depending on eligibility, part-time employees may have medical and prescription drug coverage with a Health Savings Account feature, dental and vision options, employee life insurance, a 401(k) with PNC match, pension and stock purchase plans.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs that are fully paid.
• Wellness program with financial incentives.
• Depending on eligibility, parental leave and up to 11 paid holidays each year.
• Seven occasional absence days each year, unless otherwise required by law.
• Part-time employees accrue vacation time based on hours worked, including overtime, in the current calendar year; accrued vacation may be used after 90 days of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed