Part Time Teller

PNC Bank • Phoenix, AZ

24d • Onsite

About The Position

As a Part Time Teller in PNC's Retail Banking organization, based at the West Thomas Branch in Phoenix, Arizona, you will deliver customer experiences focused on financial wellbeing and customer loyalty. You will process customer interactions, explain financial transaction options, identify banking needs, and make appropriate referrals to branch staff. You will also engage with customers in the lobby and help them use technology, tools, and resources to manage their financial transactions.

The role requires applying product and procedural knowledge to resolve customer problems, following policies and procedures, and completing teller and branch daily operations and maintenance transactions accurately and efficiently. PNC describes this as an in-office role. Spanish-speaking ability is preferred. Prior experience and a degree are not required.

Requirements

• Prior experience is not required.
• A degree, high school diploma, or GED is not required; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Spanish-speaking ability is preferred.

Nice To Haves

• Bilingual fluency in Spanish.
• Skills in accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Competencies in accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

• Deliver customer experiences aimed at improving customers’ financial wellbeing and loyalty while increasing share of wallet.
• Process a variety of customer interactions and educate customers about available alternatives for financial interactions.
• Identify banking opportunities and make appropriate referrals to branch staff.
• Engage with customers in the lobby and position PNC products to meet their needs.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to solve customer problems.
• Follow policies and procedures and exercise sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
• Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Benefits may include medical and prescription drug coverage, dental and vision options, life insurance, short- and long-term disability protection, a 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, back-up child and elder care, adoption, surrogacy and doula reimbursement, educational assistance, and a wellness program with financial incentives.
• Paid time off may include maternity and/or parental leave, up to 11 paid holidays each year, 9 occasional absence days each year, and 15 to 25 vacation days each year depending on career level and years of service.
• Benefits depend on eligibility; the posting directs applicants to pncthrive.com for details, including benefits for full-time and part-time employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed