Teller - Part-time

Northwest Bank•Williamsville, IL

7d•$16 - $17•Onsite

About The Position

Northwest Tellers are important members of the retail network team and often have the most interaction with customers. They provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education, and identifying financial needs for referral to the appropriate line of business. The role supports customers in person, over the phone, and through email, while following bank policies, security requirements, compliance procedures, and applicable regulations. The position involves working with customers and coworkers to complete daily tasks, supporting branch operations, and using bank systems, Microsoft Office, and other department-specific software. The teller may work evenings and weekends as scheduled, assigned, or necessary. This is a part-time position at the Williamsville - Main & Transit office in NY.

Requirements

Ability to establish effective working relationships, participate in problem-solving, and make decisions.
Ability to communicate ideas and information clearly and concisely in oral and written formats appropriate to the audience.
Ability to listen actively, share information, and facilitate open exchange of ideas.
Ability to plan and track one's work toward specific goals and effectively use time and information.
Ability to make sound decisions using perceptive and analytical processes and good judgment.
Knowledge of computers and the Teller System.

Nice To Haves

High school diploma or equivalent.
Customer service experience.
Cash handling experience.
Banking and/or retail experience.

Responsibilities

Achieve financial wellness activity goals, including identifying referral opportunities and contributing to the office's sales performance goals.
Assist customers and visitors with questions, problem resolution, and other needs; explain product and service features and benefits, and refer complex requests to the appropriate team member.
Greet and engage customers, take ownership of customer issues or concerns, and deliver an exceptional customer experience in person, over the phone, and through email.
Balance the teller drawer daily and participate in office meetings, huddles, operations meetings, and dual-control balancing of the vault, ATM, and other devices as needed.
Deliver the North(west) star experience and the company's 5 Culture Promises.
Complete assigned educational training and self-education using bank-designed programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and maintain in-depth knowledge of bank products, services, and digital offerings.
Follow security and dual-control processes.
Participate in branch opening and closing tasks as needed.
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
Work collaboratively and professionally with coworkers to complete daily tasks, respond promptly, and support management with special requests.
Work evening hours and weekends as scheduled, assigned, or necessary.
Comply with Northwest policies and procedures and Federal and State regulations.
Use Microsoft Office and department-specific computer applications and software to maximize technology tools and efficiency.
Work with on-site equipment.