Part-time Teller

KeyBank•Mayfield Heights, OH

7d•$18 - $23•Onsite

About The Position

As a Teller at KeyBank, you provide in-person client service at a branch by welcoming new and existing clients, assisting with account transactions and servicing needs, and identifying and resolving client issues. You listen for financial needs during conversations and connect clients with a Banker for more in-depth financial wellness discussions. The role supports clients in their financial journeys and helps them use financial wellness tools and available banking services.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience handling cash.
General understanding of PCs, Windows-based applications, and calculators.
Knowledge of client accounts and sound judgment when handling client interactions and transactions.
Strong sales and service skills, including presenting products and services and educating clients about access channels such as ATMs, online banking, and telephone banking.
Strong work ethic and high integrity.
Excellent time-management skills.
Ability to manage client accounts accurately and securely, process transactions correctly, and maintain organized records.
Ability to identify and resolve client servicing issues efficiently.
Understanding of banking regulations and security procedures, with awareness of fraud detection and prevention.
Ability to identify financial needs and promote relevant banking products and services.
Ability to collaborate effectively with teammates.
Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

Notary license.

Responsibilities

Provide a strong client experience and be present with every client and teammate.
Perform teller functions efficiently, effectively, and accurately in an in-person branch setting.
Identify and resolve client servicing issues, escalating them as needed.
Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
Help clients work toward their financial goals using financial wellness tools.
Attend in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
Maintain current knowledge of product guides, fees, policies, and offerings.
Work on Saturdays as directed by management.
Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and KeyBank.
Perform other duties as assigned; duties and activities may change or be added.