Teller - Part Time

Northwest Bank•Franklin, PA

2d•Onsite

About The Position

Northwest Tellers are important members of the retail network team and often have the most interaction with customers. They provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education and uncovering financial needs for referral to the appropriate line of business. The role supports customers in person, by phone and through email, and contributes to the office’s sales performance and customers’ financial wellness. This is a part-time position.

Requirements

Ability to establish effective working relationships with team members and participate in problem-solving and decision-making.
Ability to communicate ideas and information clearly and concisely, orally and in writing, in a manner appropriate to the audience.
Ability to listen actively, share information, and facilitate an open exchange of ideas and information.
Ability to set courses of action to accomplish goals, develop and use tracking systems to monitor work progress, and use time and information effectively.
Ability to make sound decisions using perceptive and analytical processes and good judgment in ambiguous situations.
Knowledge of computers and the Teller System.

Nice To Haves

High school diploma or equivalent.
Customer service experience.
Cash handling experience.
Banking and/or retail experience.

Responsibilities

Achieve financial wellness activity goals, identify referral opportunities, and contribute to the office’s sales performance goals.
Assist customers and visitors with questions, problem resolution, and other needs.
Proactively engage with customers to understand their needs and explain product and service features and benefits.
Refer customers with complex requests or product and service needs to the appropriate team member.
Greet and engage customers, take ownership of issues or concerns, and work to resolve them.
Balance the teller drawer daily and participate in office meetings and huddles, operations meetings, and dual-control balancing of the vault, ATM, and other devices as needed.
Deliver the North(west) star experience and champion customers’ financial wellness through exceptional service in person, by phone, and by email.
Deliver the five Culture Promises.
Complete assigned educational training and self-education using bank-designed programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and develop in-depth knowledge of bank products, services, and digital offerings.
Follow security and dual-control processes.
Participate in branch opening and closing tasks as needed.
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
Work cooperatively with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed.
Work evening hours and weekends as scheduled, assigned, or necessary.
Comply with Northwest policies and procedures and federal and state regulations.
Use Microsoft Office software, computer applications, and department-specific software to make effective use of technology and improve efficiency.
Work as part of a team and with on-site equipment.