Teller - Part Time

Northwest Bank•Pittsburgh, PA

16d•Onsite

About The Position

Northwest Tellers are important members of the retail network team and frequently interact with customers. They provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education and uncovering financial needs for referral to the appropriate line of business. Tellers support customers in person, by phone and by email while helping champion their financial wellness. They also perform operational and security duties, complete assigned training, and work collaboratively with coworkers and management.

Requirements

High school diploma or equivalent preferred.
Customer service experience preferred.
Cash handling experience preferred.
Banking and/or retail experience preferred.
Ability to establish effective working relationships, participate in problem-solving and decision-making, and work as part of a team.
Ability to communicate ideas and information clearly and concisely in oral and written form.
Ability to listen actively, share information and facilitate the open exchange of ideas.
Ability to plan and track work toward specific goals and effectively use resources such as time and information.
Ability to make sound decisions using perceptive and analytical processes and good judgment.
Knowledge of computers and the Teller System.

Responsibilities

Achieve financial wellness activity goals by identifying referral opportunities and contributing to office sales performance goals.
Assist customers and visitors with questions, problem resolution and other needs.
Engage with customers to understand their needs and explain product and service features and benefits.
Refer customers to the appropriate team member for complex requests or products and services.
Greet customers, take ownership of their issues or concerns, and work to resolve them.
Balance the teller drawer daily and participate in office meetings, huddles and operations meetings; assist with dual-control balancing of the vault, ATM and other devices as needed.
Deliver exceptional customer experiences in person, over the phone and through email, and uphold Northwest’s five Culture Promises.
Complete assigned educational training and self-education using bank-designed programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and develop in-depth knowledge of bank products, services and digital offerings.
Follow security and dual-control processes.
Participate in branch opening and closing tasks as needed.
Protect the bank from unnecessary risk by following compliance, risk and operational procedures.
Work collaboratively and professionally with coworkers, support management with special requests, and complete daily tasks.
Work scheduled, assigned or necessary evening hours and weekends.
Comply with Northwest policies and procedures and applicable federal and state regulations.
Use Microsoft Office, computer applications and department-specific software to make effective use of technology tools.
Work with on-site equipment.