Part Time Teller
About The Position
The Part Time Teller works in PNC's Retail Branch organization at the Sharon Woods branch in Columbus, Ohio. The role delivers a customer experience focused on financial wellbeing and customer loyalty, processes customer interactions, explains available transaction options, and identifies banking opportunities for appropriate referrals. The teller engages with customers in the lobby, connects them with relevant PNC products, and helps them use technology, tools, and resources to manage financial transactions. The role applies product and procedural knowledge to resolve customer problems and follows policies and procedures while ensuring teller and branch daily operations and maintenance transactions are completed efficiently and accurately. PNC describes this as an in-office position and notes that it does not provide employment visa sponsorship or participate in STEM OPT for this role. The position is incentive eligible, with incentive payments based on company, business, and/or individual performance.
Requirements
- Prior experience is not required.
- A university or college degree, high school diploma, GED, significant experience, or product knowledge is typically not required to accomplish the primary duties.
- Demonstrate appropriate knowledge, skills, and abilities for the role.
- No required certifications.
- No required licenses.
Nice To Haves
- Accountability
- Banking
- Client loyalty
- Customer experience
- Customer service
- Identifying opportunities
- Leveraging technology
- Proactive sales
- Accuracy and attention to detail
- Addressing customer needs
- Knowledge of banking products
- Digital awareness
- Effective communications
- Fraud detection and prevention
- Managing multiple priorities
- Matrix management
- Problem solving
- Understanding customer needs
Responsibilities
- Deliver a customer experience aimed at improving customers' financial wellbeing and creating loyalty while increasing share of wallet.
- Process a variety of customer interactions and educate customers on alternatives for their financial interactions.
- Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
- Perform lobby engagement activities, connect with customers, and position PNC products to meet their needs.
- Educate customers on options for managing financial transactions using technology, tools, and resources.
- Apply product and procedural knowledge to solve customer problems.
- Adhere to policies and procedures and demonstrate sound judgment within established limits.
- Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
- Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
Benefits
- Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility
- Dental and vision options
- Employee life insurance
- 401(k) with PNC match
- Pension and stock purchase plans
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Parental leave
- Up to 11 paid holidays each year
- 7 occasional absence days each year, unless otherwise required by law
- Vacation accrual based on hours worked, including overtime, for use after 90 days of service
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
