Part Time Teller

PNC•Bensenville, IL

7d•$16 - $26•Onsite

About The Position

As a part-time Teller in PNC's retail branch organization, based in Bensenville, Illinois, you will deliver customer experiences intended to improve customers’ financial wellbeing and build loyalty. You will process customer interactions, explain options for financial transactions, identify banking opportunities, and make appropriate referrals. The position is in-office. Spanish or Polish bilingual skills are preferred. The role requires applying product and procedural knowledge to resolve customer problems and completing teller and branch daily operations and maintenance transactions accurately and efficiently. Employees are expected to focus on customer needs and satisfaction and to assess and manage risks in accordance with PNC’s Enterprise Risk Management Framework. Prior experience and a university or college degree, high school diploma, or GED are not required for the primary duties. No certification or license is required. The position is incentive eligible, with payment based on company, business, and/or individual performance.

Requirements

Prior experience is not required.
A university or college degree, high school diploma, or GED is not typically required for the role’s primary duties.
No required certifications.
No required licenses.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Apply accuracy and attention to detail, address customer needs, communicate effectively, detect and prevent fraud, manage multiple priorities, solve problems, and understand customer needs.

Nice To Haves

Spanish speaking ability is preferred.
Polish speaking ability is preferred.
Skills listed as preferred include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Responsibilities

Deliver customer experiences aimed at improving financial wellbeing and creating loyalty while increasing share of wallet.
Process a variety of customer interactions and educate customers about available alternatives for financial interactions.
Identify banking opportunities through customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities, connect with customers, and position PNC products to meet their needs.
Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
Use product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in alignment with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility.
Dental and vision options, depending on eligibility.
Employee life insurance, depending on eligibility.
401(k) with PNC match, pension, and stock purchase plans, depending on eligibility.
Back-up child and elder care, depending on eligibility.
Adoption, surrogacy, and doula reimbursement, depending on eligibility.
Educational assistance, including select fully paid programs, depending on eligibility.
Wellness program with financial incentives.
Parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Seven occasional absence days each year, unless otherwise required by law, depending on eligibility.
Part-time employees accrue vacation based on hours worked in the current calendar year; accrued time may be used after 90 days of service.