Teller Part Time Cottage Hill

Wells Fargo Bank•Mobile, AL

5d•Onsite

About The Position

Wells Fargo is seeking a part-time Teller to join its National Branch Network at the Cottage Hill branch in Mobile, Alabama. This front-line, customer-focused role supports customers’ everyday banking needs through in-branch interactions, accurately processing transactions and delivering a welcoming, reliable experience. Tellers are a primary point of contact, represent the branch through attentive service, and help customers find appropriate banking options, including digital tools and self-service resources. The role provides foundational retail banking experience and opportunities for longer-term career growth, supported by Wells Fargo training, coaching, and a team-based culture. The Teller works closely with branch teammates, identifies customer needs and potential service opportunities, and connects customers to a banker for detailed product discussions. The position requires following applicable policies and controls, managing risk, and escalating complex issues appropriately. The work schedule includes Saturdays.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Proven cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills and ability to work effectively with branch teammates.
Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service, or the appropriate team member.
Build customer relationships, listen to understand everyday financial needs, and connect customers with relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately while exercising sound judgment and managing risk in accordance with policies and controls.
Communicate clearly, ask questions to clarify customer needs, and provide simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues to support timely resolution.
Follow applicable Wells Fargo risk and compliance programs, policies, and procedures; identify and escalate issues and make sound risk decisions.