Teller - Part-time

Northwest Bank•Albany, IN

About The Position

Northwest Tellers are important members of the retail network team and often have the most interaction with customers. They provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education, and identifying financial needs for referral to the appropriate line of business. The role supports customers in person, over the phone, and through email, and contributes to the office's financial wellness and sales goals. Tellers follow security, dual-control, compliance, risk, and operational procedures; maintain knowledge of bank products, services, digital offerings, systems, and software; and work collaboratively with coworkers and management. They complete assigned educational training, participate in office operations, and perform branch opening and closing tasks as needed. Evening and weekend hours may be scheduled, assigned, or necessary.

Requirements

Ability to establish effective working relationships with team members and participate in problem-solving and decision-making.
Ability to present and express ideas and information clearly and concisely, orally or in writing, in a manner appropriate to the audience.
Ability to actively listen, achieve understanding, share information, and facilitate an open exchange of ideas and information.
Ability to plan and carry out courses of action to accomplish goals, develop and use systems to monitor work progress, and effectively use resources such as time and information.
Ability to make sound decisions using perceptive and analytical processes and good judgment in gray areas.
Knowledge of computers and the Teller System.

Nice To Haves

High school diploma or equivalent.
Customer service experience.
Cash handling experience.
Banking and/or retail experience.

Responsibilities

Achieve financial wellness activity goals by identifying referral opportunities and contributing to office sales performance goals.
Assist customers and visitors with questions, problem resolution, and other needs; proactively learn about customer needs, explain product and service features and benefits, and refer complex requests to the appropriate team member.
Greet and engage customers, take ownership of customer issues and concerns, and deliver exceptional customer service in person, over the phone, and through email.
Balance the teller drawer daily and participate in office meetings, huddles, operations meetings, and dual-control balancing of the vault, ATM, and other devices as needed.
Deliver the North(west) star experience and demonstrate the 5 Culture Promises.
Complete assigned educational training and self-educate using bank-designed programs and applications.
Maintain general knowledge of office systems and software, perform maintenance, and maintain in-depth knowledge of bank products, services, and digital offerings.
Follow security and dual-control processes.
Participate in branch opening and closing tasks as needed.
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
Work collaboratively with coworkers to complete daily tasks, demonstrate respect and professionalism, be prompt, and support management with special requests as needed.
Work evening hours and weekends as scheduled, assigned, or necessary.
Ensure compliance with Northwest policies and procedures and Federal and State regulations.
Use Microsoft Office software, computer applications, and department-specific software to maximize technology tools and efficiency.
Work as part of a team and work with on-site equipment.