Part Time Teller

PNC•Jackson, MS

6d•Onsite

About The Position

As a Part Time Teller in PNC’s Retail Banking organization, the employee will be based at the Jackson/Zeeb Branch in Ann Arbor, Michigan. The role delivers a customer experience intended to improve customers’ financial wellbeing and build loyalty while increasing share of wallet. It involves handling customer interactions, explaining available options for financial transactions, identifying banking opportunities, and making appropriate referrals. The position is in-office. The teller applies product and procedural knowledge to address customer problems and follows policies and procedures, exercising sound judgment within established limits. The role also supports efficient and accurate completion of daily teller and branch operations and maintenance transactions.

Requirements

Prior experience is not required.
No degree is required; comparable combinations of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications or licenses.
Demonstrate appropriate knowledge, skills, and abilities for the role, including customer focus and risk management.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Accuracy and attention to detail
Addressing customer needs
Knowledge of banking products
Digital awareness
Effective communications
Fraud detection and prevention
Managing multiple priorities
Matrix management
Problem solving
Understanding customer needs

Responsibilities

Process a variety of customer interactions and help improve customers’ financial wellbeing and loyalty.
Educate customers about alternatives for their financial interactions and options for managing transactions using technology, tools, and resources.
Identify banking opportunities through meaningful customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Apply product and procedural knowledge to solve customer problems.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Complete daily teller and branch operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Benefits

Depending on eligibility, part-time employees may have medical and prescription drug coverage, including a Health Savings Account feature, and dental and vision options.
Employee life insurance.
401(k) with PNC match, pension, and stock purchase plans.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Depending on eligibility, parental leave and up to 11 paid holidays each year.
Depending on eligibility, 7 occasional absence days each year, unless otherwise required by law.
Part-time employees accrue vacation time based on hours worked, including overtime, in the current calendar year; vacation may be used after 90 days of service.