Teller - Friendly Center
About The Position
At Truliant Federal Credit Union, Tellers are often the first people members connect with when they visit a branch. They create positive experiences, build trust, and help members make progress toward their financial goals. The role serves as a trusted resource by providing accurate transaction services, answering questions, and connecting members with relevant products, services, or specialists. Tellers support member relationships and contribute to the success of a welcoming, collaborative, service-focused branch team. The position suits someone who enjoys helping people, is comfortable in a fast-paced and goal-oriented environment, and balances accuracy, service, and relationship-building while adapting to changing priorities. Truliant’s mission is to improve lives by putting members first through great service and straightforward financial solutions. The company’s core values are Member Focus, Service, Guidance, Relationships, and Community. Truliant aims to provide teammates with an enjoyable workplace where they feel valued, empowered, and rewarded.
Requirements
- Experience working directly with customers in a service-focused environment.
- Experience handling transactions, cash, records, or other activities requiring a high degree of accuracy.
- Ability to provide professional, friendly, and responsive member service.
- Strong verbal and written communication skills.
- Ability to accurately process financial transactions and identify discrepancies.
- Proficiency using computer systems and digital tools.
- Ability to manage multiple priorities while maintaining attention to detail.
- Ability to follow established procedures, security protocols, and compliance requirements.
- High school diploma or equivalent required.
- Comfort working in a goal-oriented environment, adapting to changing priorities, and building positive relationships with members.
Nice To Haves
- One or more years of experience in retail, banking, or financial services.
- Previous sales or referral experience.
- Experience working in a cash-handling environment.
- Familiarity with member relationship management or appointment-setting tools.
Responsibilities
- Process financial transactions accurately and efficiently while providing outstanding member service.
- Engage members in conversations to understand their needs and connect them with appropriate products, services, or specialists.
- Contribute to branch goals and foster a welcoming, collaborative, service-focused environment.
- Answer members’ questions and help connect them with solutions that make banking easier.
Benefits
- No-cost employee medical, dental, and vision coverage
- Prescription benefits, including mail order
- Paid holidays and paid time off (PTO)
- 401(k) plan with contribution matching
- Paid community involvement volunteer hours
- Paid group life insurance
- Teammate loan discounts
- Tuition reimbursement
- Short- and long-term disability
- Health and wellness program
- Teledoc physician video conferencing
- Onsite fitness facilities or health club reimbursement
- Employee Assistance Program (EAP)
- Medical flexible spending account
- Dependent care flexible spending account
- Opportunities to learn about banking products, technology, and member solutions
- Supportive team environment encouraging development, collaboration, and career growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
