Personal Banker - Friendly Center

PNC Bank•Greensboro, NC

2d•Onsite

About The Position

As a Personal Banker in PNC's Retail Banking organization, the employee is based in Greensboro, North Carolina, and works in an in-office setting. The role acquires and deepens branch customer relationships through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and positions PNC solutions to grow revenue, loyalty, and customers’ share of wallet. The position collaborates with ecosystem partners and community Centers of Influence and contributes to daily branch operations. The Personal Banker provides a differentiated customer experience through proactive conversations, lobby engagement, appointment setting, outbound calls, and service-to-sales and teller interactions. The role explains financial transaction options and relevant PNC solutions, uses technology and other resources, resolves customer problems, and follows policies and procedures to manage risk and help prevent losses. PNC expects employees to focus on customers and manage risk in line with its Enterprise Risk Management Framework. Candidates must meet background-check requirements applicable under Consumer Financial Protection Bureau regulations. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
Demonstrate the knowledge, skills, and abilities appropriate to the role.
Be customer-focused and able to use customer needs and satisfaction to create customized solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
Candidates selected for consideration are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking knowledge
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Knowledge of banking products
Digital awareness
Effective communication
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and offer appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Drive proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during every client interaction to identify appropriate solutions.
Build customer loyalty and grow customers’ share of wallet through a differentiated experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility
Dental and vision options, subject to eligibility
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year
Nine occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year depending on career level and years of service