Part-Time Teller

City Bank•Lubbock, TX

5d•Onsite

About The Position

The Front Line Teller performs a variety of lobby and drive-through service transactions for customers in a professional, timely, and efficient manner, following established bank policies and procedures. The teller represents the bank courteously, provides accurate service, maintains an organized teller window and adequate supplies, and safeguards cash and equipment. The role requires attention to detail and excellent communication skills, as well as knowledge of bank products and services to recognize and respond to customer needs.

Requirements

Attention to detail.
Excellent communication skills.
Knowledge of bank products and services.
Ability to perform teller transactions in accordance with established bank policies and procedures.

Responsibilities

Represent the bank in a courteous and professional manner.
Process customer transactions promptly, efficiently, and accurately.
Prepare and organize the teller window before scheduled opening times.
Maintain security awareness, including safeguarding cash and locking teller drawers and computers.
Maintain appropriate cash levels and organized teller supplies.
Accept checks and cash for savings and checking deposits; verify amounts and examine checks for endorsement and negotiability.
Cash checks and make withdrawals after verifying signatures and account balances.
Inspect negotiable items to determine whether they are negotiable.
Receive loan payments and ensure the amount due and any applicable late charges are collected.
Cash checks for non-bank customers after verifying identification and obtaining required approval.
Work night depository bags and envelopes, dropped bags, and bank-by-mail deposits.
Issue cashier’s checks and prepare authorized cash advance requests; balance and transmit cash advances daily.
Maintain MC/EMV supplies and redeem eligible E/EE/I savings bonds for customers.
Accept and process stop payments on ACH items and checks according to procedure.
Accept and exchange foreign currency through a corresponding bank.
Complete Teller system logs for cash purchases of monetary instruments starting at $3,000 and currency transaction information for cash transactions over $5,000 or $10,000, as stated in the posting.
Prepare wire transfer requests according to procedure.
Balance the teller window daily and provide a signed teller tape to the supervisor.
Perform opening and closing responsibilities when assigned.
Set up preauthorized transactions, direct deposits, and address changes.
Respond professionally to customer account inquiries and provide copies of statements.
Verify incoming cash shipments under dual control when requested.
Maintain the ATM daily, including handling deposits, balancing, and replenishing cash and supplies, where applicable.
Admit customers to the safe deposit vault after signature comparison; facilitate access using the guard key and customer key, secure access doors, and escort customers from the vault, where applicable.
Answer phones and emails in a friendly and professional manner.
Review items scanned into Teller Capture for accuracy.
Know, understand, and locate policies and procedures related to teller operations and customer service.