Teller Part Time Charlotte NC

Wells Fargo•Charlotte, NC

1d•Onsite

About The Position

Wells Fargo is seeking a Teller to join its National Branch Network. This front-line, customer-focused role supports customers’ everyday banking needs through in-branch interactions, accurate transaction processing, and welcoming, reliable service. Tellers are a primary point of contact for customers and represent the branch through attentive, trustworthy service. The role builds foundational banking skills by helping Tellers learn about customers’ needs and introduce helpful products, services, and digital tools. Tellers identify opportunities to support customers and connect them with the appropriate banker for more detailed product conversations. They work closely with branch teammates to support daily operations and a consistent customer experience. The position provides exposure to retail banking and potential for long-term growth through Wells Fargo training, coaching, and team-based culture.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.

Nice To Haves

Experience in customer-facing roles, attention to detail, and the ability to process transactions accurately across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to build accuracy, confidence, and consistency in customer transactions quickly.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills to work effectively with branch teammates.
Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Deliver a positive and reliable branch experience by accurately processing transactions and engaging customers with care.
Process routine service transactions, including deposits, withdrawals, payments, and check cashing, accurately and attentively.
Welcome customers, understand their needs, and guide them to efficient banking methods, including digital tools, self-service options, or the appropriate team member.
Build relationships and actively listen to understand customers’ everyday financial needs; connect them to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in line with policies and controls.
Use communication and active listening skills to clarify needs and provide clear, simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues to support timely resolution.
Follow applicable risk programs, policies, and procedures; meet risk and compliance obligations; and promptly escalate and remediate issues.