Part-time Teller

KeyBank•Canton, OH

11d•Onsite

About The Position

As a Teller at KeyBank, you provide in-person service to new and existing clients at a branch, assist with account transactions and servicing needs, and identify and resolve client issues. Through client conversations, you listen for financial wellness needs and connect clients with a Banker for a deeper financial wellness conversation. You help clients use financial wellness tools and available banking access channels, and support them in moving forward with their financial goals. This position is based at 4428 West Tuscarawas Street, Canton, Ohio 44708, and is categorized as branch work. The role includes a base hourly rate of $18.00 to $23.08, with potential incentive compensation. Saturday work may be directed by management. The posting expires January 22, 2027.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience handling cash.
General understanding of PCs, Windows-based applications, and calculators.
Knowledge of client accounts and sound judgment in handling clients and transactions.
Strong sales and service skills, including presenting products and services and educating clients about available access channels.
Strong work ethic and high integrity.
Excellent time management skills.
Ability to manage client accounts and process transactions accurately and securely, including updating account information and balancing cash drawers.
Ability to identify and resolve client servicing issues efficiently.
Understanding of banking regulations and security procedures.
Awareness of techniques to detect and prevent fraudulent activities.
Ability to collaborate effectively with teammates.
Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

Notary license.

Responsibilities

Provide welcoming, in-person service to new and existing clients and assist with account transactions and servicing needs.
Perform teller functions efficiently, effectively, and accurately in a branch setting.
Identify and resolve client servicing issues, escalating them as needed.
Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
Help clients pursue financial goals using financial wellness tools and guide them to relevant resources or bank services.
Participate in in-person morning huddles and end-of-day debriefs.
Follow compliance, audit, and security procedures and balance the cash drawer within guidelines.
Maintain current knowledge of product guides, fees, policies, and offerings.
Work Saturdays as directed by management.
Comply with KeyBank policies and procedures, act professionally and ethically, avoid conflicts of interest, and act in the best interests of clients and Key.
Perform other duties as assigned; duties, responsibilities, and activities may change.