Teller - Havana / Iliff

PNC Bank•Aurora, CO

2d•Onsite

About The Position

As a Teller in PNC’s retail organization, based in Aurora, Colorado, you will deliver customer experiences that support financial well-being and loyalty. You will process customer interactions, explain available transaction options, identify banking opportunities, and refer customers to appropriate branch staff or products. The role also involves engaging with customers in the lobby and using technology, tools, and resources to help them manage financial transactions and meet their needs. You will apply product and procedural knowledge to resolve customer problems, follow policies and procedures, use sound judgment within established limits, and complete teller and branch operations and maintenance transactions accurately and efficiently. PNC describes this as an in-office position. Prior experience is not required, and the position does not require a degree, certification, or license.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for the role.
Prior experience is not required.
No degree, certification, or license is required.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver customer experiences that support customers’ financial well-being and build loyalty.
Process a variety of customer interactions and educate customers about available alternatives for financial transactions.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Conduct lobby engagement activities and position PNC products to meet customer needs.
Help customers manage financial transactions by explaining and leveraging technology, tools, and resources.
Use product and procedural knowledge to solve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions accurately and efficiently.
Assess and manage risks associated with business activities in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days each year, depending on career level and years of service, subject to eligibility.
Incentive-eligible compensation based on company, business, and/or individual performance.