Shift Supervisor - Iliff Store

Goodwill of Colorado • Aurora, CO

13h • Onsite

About The Position

The Retail Center Shift Supervisor provides day-to-day, tactical, and practical leadership to associates and teams throughout the retail center. The role monitors store operations and responds to immediate needs involving safety, customer service, product flow, and store appearance, either directly or by delegating tasks. The supervisor supports employees, coordinates customer service, assists with store procedures and financial paperwork, and helps maintain operations when management is unavailable. The position requires open availability, including evenings and weekends; shifts may start as early as 7 a.m. and end as late as 10 p.m. The stores are open 9 a.m. to 9 p.m. Monday through Saturday and 9 a.m. to 8 p.m. Sunday.

Requirements

• A high school diploma or equivalent is preferred.
• Two years of retail experience is desired.
• Familiarity with product pricing, trends, fashions, and seasonal changes.
• Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
• Ability to obtain certification in all employee positions by completing On the Job (OJT) documentation.
• Ability to obtain walkie stacker and/or forklift certification and operate equipment safely.
• Ability to solve problems quickly and make decisions.
• Ability to maintain confidentiality and follow company policies and procedures.
• Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
• Ability to manage corporate email and calendar using tools such as Outlook.
• Ability to withstand prolonged standing, bending, and lifting for up to eight hours per day.
• Ability to work a varied schedule including weekends, evenings, holidays, and occasional overtime.
• Applicants must attach a resume to their application.

Nice To Haves

• Previous supervisory experience, preferably in retail, restaurant, hospitality, production, manufacturing, or a similar industry.

Responsibilities

• Monitor the retail center and address immediate safety, customer-focus, product-flow, and store-aesthetics issues, personally or through delegation.
• Manage employee breaks and redirect staff or work teams to address call-offs.
• Coach employees verbally and provide initial write-ups; provide input for reviews and terminations.
• Facilitate employee purchases.
• Assist with opening and closing procedures.
• Verify daily sales report paperwork and count drawers.
• Make change between drawers and the safe.
• Assist with inventory by counting, entering, and verifying inventory.
• Plan, coordinate, and control customer service team activities to maintain and enhance customer relationships and meet organizational and operational objectives.
• Serve as the first escalation point for customer complaints.
• Serve as the point of contact for turning down donations at Attended Donation Centers (ADC).
• Maintain generalist-level knowledge of store procedures and fill in during emergencies.
• Ensure E-Commerce products are processed accurately and moved efficiently to E-Commerce.
• Use and obtain certification on equipment or tools such as pallet jacks, walkie stackers, forklifts, and hand dollies to move and store donated products.
• Maintain sufficient operational knowledge to keep the store running in rare cases when no Assistant Manager or Manager is on the premises.
• Carry out additional duties as required.

Benefits

• DailyPay access to earned pay on an employee-selected schedule (voluntary benefit).
• Eligible full-time Retail and Sales/Operations Division employees may receive medical, dental, and vision coverage; short-term and long-term disability; life and accidental death and dismemberment coverage; flexible spending accounts; and voluntary supplemental benefits.
• Paid time off including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Retirement plan with pre-tax or post-tax (Roth) contributions; employees must be at least 18 to participate.
• Public Service Loan Forgiveness Program eligible employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED