Shift Supervisor - Iliff Store

Goodwill of Colorado • Aurora, CO

1d • Onsite

About The Position

The Retail Center Shift Supervisor provides day-to-day, tactical, and practical leadership to associates and teams across the retail center. The supervisor monitors the entire center and addresses immediate needs involving safety, customer service, product flow, and store appearance, either directly or by delegation. The position supports employee leadership, store operations, customer service, and cross-training, and may include additional duties as needed. This is a full-time supervisory role requiring open availability, including evenings and weekends. Store hours are 9 a.m. to 9 p.m. Monday through Saturday and 9 a.m. to 8 p.m. Sunday; shifts may begin as early as 7 a.m. and end as late as 10 p.m.

Requirements

• Two years of retail experience is desired.
• Ability to communicate effectively verbally and electronically with customers, managers, supervisors, staff, and peers.
• Ability to obtain certification in all employee positions by completing On the Job (OJT) documentation.
• Ability to obtain walkie stacker and/or forklift certification and safely operate the equipment.
• Ability to solve problems quickly and make decisions.
• Ability to maintain confidentiality and follow company policies and procedures.
• Proficiency with office equipment, office software such as Word and Excel, and web-based applications such as UKG.
• Ability to manage corporate email and calendar, such as Outlook.
• Ability to withstand prolonged standing, bending, and lifting for up to eight hours per day.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the physical demands described, including frequent standing and walking, lifting and carrying items of varying weights, pushing and pulling, reaching, and other listed movements.

Nice To Haves

• Previous supervisory experience, preferably in retail, restaurant, hospitality, production, manufacturing, or a similar industry.
• High school diploma or equivalent is preferred.
• Familiarity with product pricing, trends, fashions, and seasonal changes.

Responsibilities

• Monitor the retail center and address immediate issues involving safety, customer focus, product flow, and aesthetics, either personally or through delegation.
• Manage employee breaks and redirect staff or work teams to address call-offs.
• Coach employees verbally and issue initial write-ups; provide input for reviews and terminations.
• Facilitate employee purchases.
• Assist with opening and closing procedures.
• Verify daily sales report paperwork.
• Count cash drawers and make change between drawers and the safe.
• Assist with inventory by counting, entering, and verifying inventory.
• Plan, coordinate, and control customer service team activities to maintain and enhance customer relationships and meet organizational and operational objectives.
• Serve as the first escalation point for customer complaints.
• Serve as the point of contact for turning down donations at Attended Donation Centers (ADC).
• Maintain generalist-level knowledge of store procedures and fill in during emergencies.
• Ensure E-Commerce products are processed accurately and moved efficiently to E-Commerce.
• Obtain certification and use equipment or tools such as pallet jacks, walkie stackers, forklifts, and hand dollies to move and store donated products.
• Maintain enough operational knowledge to support store operations in rare cases when no Assistant Manager or Manager is on premises.
• Perform additional responsibilities as required.

Benefits

• Daily Pay access through a voluntary benefit program.
• Medical, dental, and vision insurance for eligible full-time employees in the Retail and Sales/Operations Division.
• Short-term disability, life and accidental death and dismemberment coverage, and long-term disability for eligible full-time employees in the Retail and Sales/Operations Division.
• Flexible Spending Accounts for eligible full-time employees in the Retail and Sales/Operations Division.
• Voluntary supplemental benefit offerings.
• Paid time off, including vacation, sick, holiday, floating holiday, jury duty, and bereavement leave, for eligible full-time employees.
• Retirement plan with pre-tax or post-tax (Roth) contributions; employees must be at least 18 to participate.
• Employer eligibility for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED