Part-time Teller

KeyBank • White Plains, NY

3d • $18 - $23 • Onsite

About The Position

The Teller provides in-person client service in a branch, welcoming new and existing clients and assisting with account transactions and servicing needs. The role includes identifying and resolving client issues, listening for financial wellness needs, and connecting clients with a Banker for more in-depth financial conversations. Tellers help clients move forward in their financial journey by providing accurate, secure service and appropriate access to financial wellness tools.

The position is part-time and based at the White Plains, New York branch. Schedules are set in advance according to anticipated branch traffic and transaction volume, and the role includes working Saturdays as directed by management. Timeliness and regular, predictable attendance are essential. The position is eligible for an hourly base rate of $18.00–$23.08, with incentive compensation that may include production, commission, and/or discretionary incentives. Benefits eligibility is referenced in the posting, but no specific benefits are listed.

Requirements

• High school diploma, GED, or equivalent business experience.
• Experience in a client service role.
• Experience handling cash.
• General understanding of PCs, Windows-based applications, and calculators.
• Ability to use sound judgment with client accounts and transactions.
• Strong sales and service skills, including presenting products and services and educating clients about available access channels.
• Strong work ethic and high integrity.
• Excellent time management skills.
• Ability to manage client accounts and process transactions accurately and securely.
• Ability to identify and resolve client servicing issues efficiently.
• Understanding of banking regulations and security procedures.
• Awareness of techniques to detect and prevent fraudulent activities.
• Ability to collaborate effectively with teammates.
• Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

• Notary license.

Responsibilities

• Provide an excellent client experience by being present and attentive with clients and teammates.
• Perform teller functions efficiently and accurately in an in-person branch setting.
• Identify and resolve client servicing issues, escalating them as needed.
• Listen for financial wellness opportunities during client conversations and transition clients to a Banker when appropriate.
• Assist clients in achieving financial goals through financial wellness tools.
• Attend in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance the cash drawer within applicable guidelines.
• Maintain knowledge of product guides, fees, policies, and current offerings.
• Work Saturdays as directed by management.
• Maintain timely and predictable attendance and communicate appointment-related scheduling needs to management with advance notice when possible.
• Perform other assigned duties and comply with KeyBank policies and procedures, including professional and ethical conduct.

Benefits

• Incentive compensation may include production, commission, and/or discretionary incentives.
• The position is eligible for benefits; specific benefits are not listed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED